Learfield

Learfield

IT Support Technician I

Atlanta, GA

Sponsorship not specifiedDetected 14 days ago
AzureCustomer SupportResearchCommunicationProblem SolvingMicrosoft Office

About the role

  • The IT Support Technician I role is to ensure proper IT operations so that end users can accomplish business tasks, this includes receiving, prioritizing, documenting, and actively resolving end user requests for assistance as well as installation, configuration, and oversight of the personal computer environment. Problem resolution and oversight regularly
  • include the use of diagnostic and tracking tools such as ServiceNow and Bomgar. The technician may also be required to provide in-person, hands-on assistance at the deskside level

Responsibilities

  • Record, track, and document the help desk request problem-solving process, including all
  • Perform fixes and maintenance at the desktop level; including installing and upgrading
  • Perform post-resolution follow-ups to ensure that the costumer's needs are met.
  • Develop knowledge base articles.

Requirements

  • Technical knowledge of software and PC hardware, including HP, Apple, Microsoft
  • Demonstrated ability to research PC issues and peripheral devices such as printers and desktop
  • phones as required.
  • Ability to present information in user-friendly, courteous, language, and manner.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.

Nice to have

  • College diploma or university degree in the computer science field
  • Helpdesk or customer service experience.
  • Physical Requirements:
  • Ability to sit or stand at a desk for majority of day.
  • Ability to use hands and fingers to operate a computer, telephone, keyboard and mouse.
  • Ability to talk, hear and communicate clearly in person and via phone/video conferencing.
  • Learfield is an Equal Opportunity Employer.
  • We provide equal employment opportunities to applicants and employees without regard to race

Skills

  • Problem resolution and oversight regularly include the use of diagnostic and tracking tools such as ServiceNow and Bomgar.

Compensation

  • Learfield offers a full spectrum of benefits for eligible employees including Medical, Dental, Vision, Health Savings Account, Life Insurance and Other Insurance Plans, Flexible Paid Time Off (minimum 10+ days annually), including Parental

Benefits

  • Leave benefits are consistent with state and local laws, including the Colorado Health Families and Workplaces Act.
  • while maintaining a professional, courteous, and flexible customer service attitude.
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This listing is sourced directly from Learfield's careers page and normalized into a canonical job model.