LifeStance Health

Medical Office Receptionist

LOUISVILLE-EXECUTIVE PARK (KY) · Full-time

Sponsorship not specifiedDetected 8 days ago

ComplianceAuditingCustomer SupportHIPAAPatient CareCommunicationMicrosoft Office

About the role

The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians.
Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared.

Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians.
Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Patient Support:
Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes.
Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.
Provide support to patients with requests via phone, email, and/or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc.
Manage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service.
Create a positive work environment
be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk, and hear.
The employee is frequently required to walk.
The employee must be able to lift and/or move objects up to 25 pounds.
Ability to work independently and as a team member.

As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance.
Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs.
But we make it happen with the best team in mental healthcare.
As the fastest growing mental health practice group in the country, now is the perfect time to join our team!
LifeStance Health Values
Compensation: $18.50 - $19.50/hour, plus quarterly bonus/incentive potential
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Learn more about Diversity, Equity and Inclusion at LifeStance.
LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.

We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.

This listing is sourced directly from LifeStance Health's careers page and normalized into a canonical job model.