Pivot Point Solutions

Computer Field Analyst

Oakland, CA · Junior

Sponsorship not specified$22k-$30kDetected 12 days ago

AndroidAzureCustomer SupportTCP/IPDNSVPNCommunicationProblem SolvingCompTIA

About the role

Our team understands the unique technology challenges facing construction and utility organizations, from field operations and infrastructure projects to enterprise applications and cybersecurity.

Support Microsoft Windows, Microsoft 365 applications, and enterprise business software
Escalate complex technical issues to specialized support teams while maintaining ownership of the customer experience
Document support requests, troubleshooting steps, and issue resolutions within the IT ticketing system
Maintain accurate inventory records for assigned hardware and technology assets
Identify opportunities to improve support processes and enhance the end-user experience
Deliver exceptional customer service while supporting a fast-paced enterprise environment
Pivot Point Solutions is a California-based technology consulting firm that specializes in delivering IT solutions and support for the construction and utility industries.
We partner with organizations across the state to provide reliable technology services that improve operational efficiency, enhance project delivery, and support critical business systems.
By combining industry expertise with responsive service, we help clients modernize their technology environments, streamline workflows, and maintain secure, reliable IT systems that support long-term growth.
As a Computer Field Analyst, you will provide hands-on technical support to end users across a dynamic enterprise environment.

Associate's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience
3+ years of experience providing desk-side support, field support, or technical customer support
Experience troubleshooting Windows-based computers and enterprise desktop environments
Working knowledge of Microsoft Windows and Microsoft 365 applications
Experience supporting desktop hardware, printers, laptops, and mobile devices
Bachelor's degree in Information Technology, Computer Science, or a related field
Experience supporting enterprise IT environments with 500+ users
Experience using ServiceNow or other enterprise IT ticketing systems
Familiarity with Active Directory, Azure Active Directory, or Microsoft Entra ID
Experience supporting iPhones, Android devices, tablets, and mobile device management (MDM) platforms

This listing is sourced directly from Pivot Point Solutions's careers page and normalized into a canonical job model.