Petlab CO

Petlab CO

Customer Experience (CX) Associate (AEQ)

United States · Full-time

Sponsorship not specifiedDetected 1 day ago
CommunicationProblem Solving

About the role

  • This is a strong fit for an ambitious, hardworking animal lover who enjoys solving problems and contributing in a fast-moving, customer-driven team where people are supported in doing thoughtful work that prevents repeat customer issues.
  • In this role, you'll be the voice of a trusted brand that helps pets feel better at every stage of life.
  • This role often involves helping concerned pet parents navigate product quality issues or unexpected responses their pets may experience, balancing empathy with clear guidance and practical solutions.

Responsibilities

  • We value people who take ownership, move with urgency, and deliver results.

Compensation

  • This position reports to a CX Team Lead and is a full-time, hourly position.

Benefits

  • $18.00/hour + bonus + benefits About PetLabCo.
  • PetLabCo. is a fast-growing pet supplement business where our vision is to be the world's most trusted pet health partner.
  • There are weekly check-ins with your team lead focused on performance, learning, and growth.
  • We are always learning and sharing our knowledge to help others.

Company info

  • Thoroughness - We see the forest AND the trees.
  • We demonstrate attention to detail and accuracy.
  • We find ways to make customers' experiences with us better.
  • Dedication - We are passionate about our work.
  • We are committed to our customers, their pets, our teammates and "doing what's right".
  • Empathy - We are pet parents.
  • We understand why our customers and teammates think and feel as they do.
  • We approach individuals from their perspective.
  • Ease - We are problem solvers.
  • We make things easier for the people who rely on us.
  • We remove roadblocks and find smoother paths.
  • DNA You learn quickly and adapt easily in a fast-paced environment.
  • You're comfortable facing new or unfamiliar problems and figuring things out.
  • You work independently, ask clarifying questions when needed, and manage your time well.
  • You care about doing good work and being someone others depend on.
  • The Good Stuff...
  • 20 days PTO plus company holidays Company Bonus Medical, Vision and Dental Insurance Short-Term and Long-term disability Insurance Life Insurance 401K Work Remote Monthly Internet Stipend PetLabCo. is an equal-opportunity employer that is committed to diversity and inclusion.
  • We encourage all applications irrespective of gender, race, sexual orientation, religion, age, nationality, marital status, and disability.
  • We believe that diversity is at the heart of innovation and we welcome passionate candidates from all backgrounds.
  • Come join the family and see for yourself!
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This listing is sourced directly from Petlab CO's careers page and normalized into a canonical job model.