Canyon Aeroconnect

Canyon Aeroconnect

Customer Service Representative

Prescott, Arizona · Mid · Contract

Sponsorship not specified$60k-$300kDetected 20 days ago
CRMSalesAccount ManagementSupply ChainProcess ImprovementERPCustomer SupportIntercomLeadershipCommunicationCollaborationProblem SolvingCritical ThinkingMentoring

About the role

  • Process and oversee complex quotes, contracts, sales orders, returns, and replacement requests
  • Serve as a primary escalation point for customer concerns, delivery issues, and order discrepancies
  • Monitor order status and proactively communicate updates, delays, or changes to customers and internal stakeholders

Responsibilities

  • Manage strategic or high-complexity customer accounts and order activities
  • Manage and maintain customer portal accounts, access, and content.
  • Provide proactive communication and solutions to maintain strong customer relationships
  • Coordinate shipment schedules and support fulfillment activities to meet customer requirements
  • Customer Support & Relationship Management
  • Build and maintain strong professional relationships through responsive and effective communication
  • Support external sales teams with customer follow-up and account coordination activities
  • Returns & Escalation Support
  • Investigate customer concerns and collaborate with internal teams to ensure timely resolution
  • Maintain accurate customer records, communications, and sales activity within CRM systems

Requirements

  • 6+ years of progressive customer service, order management, or sales operations experience in a B2B environment
  • Advanced experience with ERP and CRM systems
  • Knowledge of AS9100 or regulated manufacturing standards
  • Experience mentoring or training employees

Nice to have

  • Customer Service Representative III
  • This position must meet Export Control compliance requirements, therefore a "US Person" as defined by 22 C.F.R. § 120.15 is required. "US Person" includes US Citizen, lawful permanent resident, refugee, or asylee.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
  • About Canyon AeroConnect
  • Canyon AeroConnect stands as one of the world's leading suppliers of avionic-standard aircraft communications, navigation and audio/intercom systems.
  • Canyon's products have been widely adopted and proven in-service across a wide range of civilian, paramilitary and military fixed-wing and rotorcraft applications.
  • Over the years, we've become known as the benchmark in aircraft tactical communication and audio equipment for Air Ambulance, Law Enforcement, SAR, EMS, Electronic News Gathering, Military and Marine applications.
  • Products include digital and analog radio/audio management systems, Tac/Com, VHF/UHF radio systems, intercoms, data interface accessories, and aural warning.

Compensation

  • $60k-$300k

Company info

  • Ensure sales and customer service documentation is properly maintained and compliant with company standards

Visa & Work Authorization

  • This position must meet Export Control compliance requirements, therefore a "US Person" as defined by 22 C
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This listing is sourced directly from Canyon Aeroconnect's careers page and normalized into a canonical job model.