Cordx
IT Support Engineer
Alpharetta, Georgia, United States
Sponsorship not specifiedDetected 599 days ago
Data ScienceCybersecurityNetwork SecurityCustomer SupportFirewallVPNMedical DevicesCommunicationTime Management
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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- CorDx is at the cutting edge of technology, artificial intelligence, and data science with the goal of delivering diagnostic solutions to some of the most critical questions in healthcare.
- Software Installation and Update Management Oversee the distribution, updating, and compliance of software, ensuring all applications are secure and meet company standards.
- Email Security and Anti-Phishing Measures Set up email security protections against phishing and spam attacks.
Responsibilities
- The IT Support Engineer will be responsible for providing technical support and assistance to computer systems, hardware, software, and networks.
- Their responsibilities include but are not limited to troubleshooting, issue tracking, escalation, documentation, customer support and reporting.
- Technical Support and Troubleshooting Provide daily technical support, resolving hardware, software, and application issues.
- Track and document support requests, escalating when necessary.
- Device Management and Maintenance Install, configure, and maintain all company IT devices (e.g., computers, printers, mobile devices) to ensure smooth operation and extended lifespan.
- User Account and Access Management Manage employee accounts, including creation, permission assignment, and deactivation, ensuring access control aligns with security policies to protect company data.
- Network Support and Security Protection Monitor network security and stability (e.g., Wi-Fi, VPN), implementing firewalls and intrusion detection to prevent unauthorized access.
- Support IT Projects and Technology Deployment Assist in IT project implementation, including system upgrades and new technology rollouts, ensuring projects are completed successfully.
- Documentation and Reporting Document technical support, device status, and security incidents.
- Proven work experience as a technical support engineer.
Requirements
- Bachelor's degree in information technology or computer science.
Benefits
- About Us CorDx, a multi-national biotech organization, focused on pushing the limits of innovation and supply in global health.
- Medical Insurance Retirement Plan Paid Time-Off Opportunities for professional development and career advancement
Company info
- CorDx, a multi-national biotech organization, focused on pushing the limits of innovation and supply in global health.
- With over 2000 employees across the world serving millions of users in over 100 countries, CorDx delivers rapid testing and point-of-care medical device solutions used in the detection of infectious disease such as COVID-19, pregnancy, drug abuse, biomarkers and more.
- Educate employees on safe email practices to reduce data breach risks.
- Data Backup and Recovery Conduct regular data backups and enable quick recovery in the event of device failures or data loss to ensure business continuity.
This listing is sourced directly from Cordx's careers page and normalized into a canonical job model.