Manhattan Associates
Manager, Learning Experience Design
Atlanta, GA
Sponsorship not specifiedDetected 13 days ago
AccessibilityStakeholder ManagementSupply ChainPerformance ManagementResearchLeadershipCommunicationCollaborationMentoring
About the role
- Every day, our supply chain commerce technology connects two billion people to 20 billion consumer choices.
- In the warehouse, on the road and in the store, we make what was once impossible, possible.
- If you want to tackle complex problems and redefine markets, you've come to the right place.
Responsibilities
- Partner with business leaders, product teams, subject matter experts, and stakeholders to understand business objectives and performance challenges.
- Establish clear expectations and promote consistent application of design standards, templates, and best practices.
- Drive continuous improvement of workflows that increase efficiency while maintaining exceptional quality.
- Drive continuous improvement initiatives that strengthen instructional quality, operational efficiency, and overall learner experience.
- Apply AI to support activities such as research, drafting, editing, content adaptation, summarization, scripting, localization, and quality assurance.
Requirements
- Experience managing portfolios, project intake, prioritization, and resource planning.
- Experience partnering with cross-functional stakeholders, including Product, Engineering, Operations, and business leaders.
- Familiarity with AI-enabled content development tools and the ability to apply them responsibly to improve productivity and quality.
- Bachelor's degree in Instructional Design, Education, Learning Technologies, Communications, Business, English, or a related field.
- Experience leading instructional design, learning experience design, content development, or enablement teams.
- Demonstrated experience designing and developing learning solutions across multiple delivery formats.
- Strong knowledge of adult learning principles, instructional design methodologies, and learning technologies.
- Experience establishing design standards, improving operational processes, and scaling content development practices.
- Strong coaching, leadership, and performance management skills.
- Experience using learning analytics and business metrics to evaluate learning effectiveness and drive continuous improvement.
- Excellent communication, collaboration, organizational, and stakeholder management skills.
- Ability to successfully manage multiple priorities in a fast-paced, evolving environment.
- Ideal Candidate
Benefits
- Learning Experience Design & Content Development
- Design and develop engaging learning solutions across multiple delivery formats, including instructor-led training, eLearning, videos, job aids, performance support materials, guides, and other enablement assets.
- Personally lead the design and development of complex, high-priority, or high-visibility learning initiatives.
- Apply adult learning principles, instructional design methodologies, accessibility standards, and user experience best practices throughout the design process.
- Evaluate emerging learning technologies and instructional approaches to continuously improve learner experience and scalability.
- Learning Strategy & Business Consulting
- Consult with stakeholders to identify the most effective learning and enablement solutions, recommending alternatives when training is not the appropriate intervention.
- Define learning approaches that balance learner needs, business priorities, operational constraints, and long-term scalability.
- Contribute to strategic initiatives that strengthen organizational learning capabilities and learner experience.
- Lead, coach, mentor, and develop a team of Learning Experience Designers while fostering a culture of collaboration, innovation, accountability, and continuous improvement.
- Build team capability across instructional design, consulting, content development, learning technologies, AI, accessibility, and emerging digital learning practices.
- Learning Design Practice & Content Operations
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