Per Scholas

Per Scholas

IT Support Instructor (Healthcare IT Specialist)

Houston, Texas, United States · Part-time

Sponsorship not specified$65k-$70kDetected 4 days ago
SnowflakeDatabricksLinuxRESTData EngineeringCybersecurityIncident ResponseComplianceProject ManagementSalesforceExcelCustomer SupportTCP/IPDNSFirewallCiscoHIPAAEpicCernerHL7/FHIREHR/EMRRadiologyCommunicationProblem Solving

About the role

  • To date, 30,000+ individuals have been trained through Per Scholas, propelling their professional trajectories into high-growth tech careers with salaries three times higher than their pre-training earnings.
  • You are a motivator who is personable, approachable, and socially engaging.

Responsibilities

  • Work closely with the team to identify student needs, provide the necessary support, establish individualized plans for student achievement, and participate in regular student-status meetings.
  • Maintain and update Salesforce and/or our LMS with student grades, certification scores, and progress notes.
  • Support and maintain the training curricula, syllabi, lesson plans, and other classroom materials.

Requirements

  • 1-3 years of teaching or training experience
  • Ability to respond with clarity to live digital conversations via a digital engagement platform such as Zoom or an in-person training environment
  • Advanced knowledge of Windows, macOS, and Linux Operating Systems
  • Experience with Virtualization Technologies Type 1 and 2 Hypervisors ( VMware ESXI, VirtualBox, Hyper-V)
  • Experience with Windows server, AD, DHCP, DNS, NPS, Group Policy, user-profile management, WDS
  • Proficiency with File systems and Disk management, performance monitoring, and security
  • Experience with supporting hardware and software add, change, move, install, imaging, and upgrade of desktops, printers, scanners, devices, and equipment
  • Proficiency with LAN/WAN/VLAN, routing configuration, switching, and TCP/IP + OSI layers
  • Experience working with Desktops, Rack Servers, and other equipment (routers, switches, firewalls, etc.)
  • experience with implementation in business environments

Nice to have

  • Current A+ certification (1200 Series)
  • Network+ Certification ( N10-007 or N10-008) or Cisco equivalent ( CCNA)
  • ServiceNow preferred
  • Strong documentation, analytical, and problem-solving skills
  • Experience with ITIL implementation in support of the Help Desk
  • Experience using an SLA ticketing system with a customer/consumer service-driven approach
  • Bachelor's degree (or equivalent practical/industry experience).
  • Strong technical aptitude (Google Sheets/Excel, Slides/PowerPoint, Salesforce, Slack, Zoom, etc.), project management, and organizational skills with detailed follow-through abilities.

Skills

  • Learn more by visiting PerScholas.org and follow us on LinkedIn, X, Facebook, Instagram, and YouTube.

Compensation

  • For this role specifically, we are targeting a salary range of $65,000 - $70,000, where the difference in salary is typically determined by several factors, including geography in which the selected candidate resides, and alignment with qualifications and experience.
  • All employees are eligible for Holiday pay upon hire (a total of 22 holidays annually, including a week off for Independence day and a week before the New Year ).

Benefits

  • Per Scholas offers a comprehensive benefits package designed to support your health, financial well-being, and overall quality of life!
  • Holidays & PTO: Full-Time Per Scholas team members enjoy over 40 days of paid time off each year through a mix of holidays, vacation, and sick/personal time!
  • All employees are eligible for Holiday pay upon hire (a total of 22 holidays annually, including a week off for Independence day and a week before the New Year ).
  • Vacation accruals increase with tenure.
  • Part-time employees are afforded time off on a prorated basis and in accordance with local requirements.
  • Comprehensive Medical Coverage: Benefit eligible employees can choose from multiple medical plans through Cigna or Kaiser Permanente (where available), with options to fit your needs.
  • Eligible employees also have access to a Health Reimbursement Account (HRA) that reimburses eligible out-of-pocket expenses, up to $4,000 for individuals and $8,000
  • Ability to explain and support core health information systems such as EHR (Epic, Cerner), LIS, PACS, and patient-facing technologies.
  • Support instructor-led training that prepares students for entry-level to mid-level careers in IT Support or optionally Healthcare in IT.
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This listing is sourced directly from Per Scholas's careers page and normalized into a canonical job model.