WatchGuard
Service Desk Technician
Seattle, Washington · Full-time
Sponsorship not specified$60k-$65kDetected 51 days ago
iOSAndroidAzureJiraCustomer SupportZendeskDNSVPNCommunicationMicrosoft OfficeSharePoint
About the role
- We are seeking an experienced Service Desk Technician to provide hands-on, in-office technical support for end users in a fast-paced corporate environment.
Responsibilities
- This role is responsible for day-to-day workstation support, user account administration, device provisioning, and rapid resolution of IT issues to ensure a high-quality employee experience.
- Fully in-office role based in Seattle, WA • Hands-on support environment with frequent user interaction • Standard business hours with occasional flexibility
- Fertility care support
Requirements
- 3-5 years of experience in a Service Desk, Desktop Support, or IT Support role
- Strong knowledge of Windows 10/11
- Hands-on experience with Active Directory administration
- Experience supporting Microsoft Office 365
- Proven ability to troubleshoot end-user computer issues
- Experience preparing and deploying computers for employees
Nice to have
- Experience supporting macOS / Apple computers
- Experience with IT ticketing systems (Zendesk, Jira, ServiceNow)
- Basic understanding of networking concepts (DNS, DHCP, VPN)
- Experience supporting mobile devices (iOS/Android)
- Familiarity with endpoint security best practices
- Fully in-office role based in Seattle, WA
- Standard business hours with occasional flexibility
Compensation
- The base salary range is $60,000-$65,000 per year for full-time employment, exclusive of benefits.
- Your base salary will be determined by your individual skills, education, and experience.
- Hiring at the maximum of the range is not typical in order to allow for future salary growth.
- 10 paid holidays
- 10 days of paid annual leave
- 9 days of paid sick time
Benefits
- Comprehensive benefits plan including medical, dental, vision, disability, and life insurance
- Healthcare HSA
- HSA with employer contribution
- 10 days of paid annual leave
- Paid parental leave
- Education assistance program
- Dependent Care HSA match
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This listing is sourced directly from WatchGuard's careers page and normalized into a canonical job model.