SRS Distribution
Customer Service Representative
Savannah, Georgia · Contract
Work authorization requiredDetected 5 days ago
CRMLogisticsERPCustomer SupportCommunicationCollaborationProblem SolvingTime Management
About the role
- Ideal candidates are proactive, customer-focused, tech-savvy, and aligned with our "Make Money and Have Fun!" culture, with opportunities for growth in sales or management.
- Direct Manager Direct Reports: The Customer Service Representative reports to the Branch Manager and has no direct reports.
Responsibilities
- Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.
- Provides product information, resolves issues efficiently, and maintains accurate customer records.
- Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth by identifying new opportunities.
- The Customer Service Representative reports to the Branch Manager and has no direct reports. This role coordinates with internal teams-sales, drivers, and warehouse-to deliver excellent customer service, supporting business growth and operational efficiency.
- This role coordinates with internal teams-sales, drivers, and warehouse-to deliver excellent customer service, supporting business growth and operational efficiency.
- The Customer Service Representative ensures customer satisfaction through effective service, strong relationship-building, and sales support.
Requirements
- Proven customer service and phone handling experience with active listening skills.
- Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
Nice to have
- Strong communication, presentation, and active listening skills.
- Skilled in multitasking, prioritization, and time management.
- Proficient in CRM and ERP systems for tracking and transactions.
- Effective problem-solving and collaboration across departments.
- Bilingual (English/Spanish) preferred, other languages a plus.
- Analytical mindset with ability to interpret sales data.
- Valid driver's license, clean record, and reliable transportation.
- Authorized to work in the U.S. without sponsorship.
Skills
- Upholds company values, ensures compliance, and uses bilingual (English/Spanish) skills to enhance customer experience and expand reach.
Benefits
- All benefits subject to eligibility.
Company info
- Demonstrates reliability and alignment with company values.
- It requires frequent collaboration with team members and direct interaction with walk-in customers.
- Engages walk-in customers with exceptional counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment.
Equal opportunity
- SRS Building Products - Savannah
- 40 Westgate Blvd Savannah, GA 31405
- As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact
- 855.556.3221, or by email to: HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business name, location and title of the job opening.
Visa & Work Authorization
- Authorized to work in the U.S. without sponsorship.
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This listing is sourced directly from SRS Distribution's careers page and normalized into a canonical job model.