Metropolis
Account Manager
Remote USA
Sponsorship not specifiedDetected 1 day ago
Data AnalysisAccount ManagementLogisticsCommunication
About the role
- The anticipated base salary for this position is $75,000.00 USD to $85,000.00 USD annually.
Responsibilities
- Develop and maintain strong, positive relationships with client representatives, proactively anticipating their needs and building long-term trust
- Lead the creation and presentation of quarterly business reviews (QBRs) and other regular performance reports to airline clients, translating complex data sets into actionable insights
- Seek and implement opportunities to leverage AI and other technologies to streamline workflows, improve operational costs, and enhance the customer experience, such as improving ETA delivery windows
- Partner with Product and Engineering teams to advocate for operational efficiencies and client-requested features
- Demonstrated experience or strong familiarity with data analytics and leveraging AI to drive efficiencies in logistics or account management
- The future isn't coming; it's here, and we need builders, innovators, and problem solvers to help us create it.
- Metropolis is seeking an Account Manager (internally known as the Senior Operations Manager) to serve as the primary relationship manager for key airline clients and vendor partners within our Bags, Inc. line of business.
- In this role, you will blend operational oversight with strategic account management to ensure seamless baggage repatriation and optimize our vendor courier network.
- Reporting directly to the Vice President, Baggage Logistics, you will leverage data and technology, including AI, to drive operational efficiency, navigate high-value client escalations, and deliver outstanding partner satisfaction.
Requirements
- 5+ years of professional Account Manager experience, ideally in the hospitality or airline industry
- Proven experience in relationship management and presentation creation for high-level audiences
- Ability to communicate effectively with employees and clients to ensure fulfillment of performance requirements
- Experience handling multiple priorities simultaneously
- Proficiency with operational tracking systems
- Experience leveraging AI tools to transform static workflows into responsive, high-output processes
- AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.
Skills
- Metropolis Technologies is an equal opportunity employer.
Compensation
- The anticipated base salary for this position is $75,000.00 USD to $85,000.00 USD annually.
Company info
- The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy - a future where mundane repetition disappears and being known unlocks access, comfort, and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn't coming
- it's here, and we need builders, innovators, and problem solvers to help us create it.
- Who you are
- Metropolis is seeking an Account Manager (internally known as the Senior Operations Manager) to serve as the primary relationship manager for key airline clients and vendor partners within our Bags, Inc. line of business. In this role, you will blend operational oversight with strategic account management to ensure seamless baggage repatriation and optimize our vendor courier network. Reporting directly to the Vice President, Baggage Logistics, you will leverage data and technology, including AI, to drive operational efficiency, navigate high-value client escalations, and deliver outstanding partner satisfaction.
- The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive.
- We are pioneering the Recognition Economy - a future where mundane repetition disappears and being known unlocks access, comfort, and belonging everywhere you go.
- From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical.
- What we're looking for
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This listing is sourced directly from Metropolis's careers page and normalized into a canonical job model.