Indeed Flex

Customer Support Associate (FTC)

Austin, Texas, United States · Contract

Sponsorship not specified$25k-$31kDetected 5 days ago

CybersecuritySalesforceLogisticsProcess ImprovementCustomer SupportCommunicationCollaborationOrganizational Skills

About the role

The main purpose of this role is to work cross-functionally to help our clients meet their hiring targets.
Working hours are on a rota pattern that will include weekends, but we will make sure you are given at least 7 days notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and duties of the position.
Customer Experience: Drive a world-class customer experience by efficiently resolving support tickets and consistently deliver the signature Flex experience.
Data & Analytics: Analyze and use comprehensive reports on Indeed Flex bookings and operational metrics to identify trends and drive informed decision-making.
Process Optimization: Support the implementation of new operational procedures and actively contribute to continuous improvement initiatives to enhance team efficiency.
Team Support & Escalation Management: Assist team members with process refreshers, knowledge sharing, and the resolution of complex case escalations.
Drive a world-class customer experience by efficiently resolving support tickets and consistently deliver the signature Flex experience.
Analyze and use comprehensive reports on Indeed Flex bookings and operational metrics to identify trends and drive informed decision-making.
Support the implementation of new operational procedures and actively contribute to continuous improvement initiatives to enhance team efficiency.

Experience working in a high-volume customer service or operations environment.
Experience in using data to identify challenges and priorities.
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

the freedom to innovate at speed, with the muscle to dominate the market.
💼 This position is located onsite in Austin, TX (at The Domain), five days per week, with the option to work from home on Thursdays.
This is a 3-month FTC position, with the possibility of full-time after.
What you'll be doing

25 days PTO (prorated) + Birthday Off
Ability to cover flexible shifts, including night shifts up to 10 pm and weekends

We're helping people get jobs by modernising the world of temporary work.
At Indeed Flex, we provide our community of "Flexers" with total control, choice, and ownership over how they work.
Through our evolving technology, we're putting the power of work in the palm of people's hands-connecting businesses with skilled, vetted talent and giving job seekers the fastest way to find shifts that fit their lifestyles.
This platform helps businesses scale their workforce efficiently during busy periods without long-term commitment or administrative hassle.
Whether it's hospitality, retail, or warehousing, we're building a more flexible, efficient, and empowered labour market for everyone.
This role offers a combination of professional office settings and on rare occasions on-site client locations.
In the office, you will work in a typical business environment with standard office equipment and software.
On occasion, you may be required to work at client locations, which could include warehouse or logistics environments.
When on-site, candidates should be comfortable adhering to client-specific safety protocols and navigating large, busy facilities.
Flexibility in working hours and travel may be necessary to meet client needs, including occasional work outside of standard business hours.
While performing the duties of this job, the employee is regularly required to talk or hear.
Work Environment
Physical Demands

This listing is sourced directly from Indeed Flex's careers page and normalized into a canonical job model.