Socure
Principal Product Operations Manager
New York - Remote · Principal
Sponsorship not specifiedDetected 35 days ago
SQLAzureDevOpsData VisualizationLLMsProduct ManagementJiraRoadmappingCRMSalesExcelResearchLeadershipCommunication
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odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- We run Product Operations as a hybrid centralized/embedded model: some Product Ops work sits centrally and serves every product team consistently, while other Product Ops work sits embedded inside individual product lines, close to their day-to-day priorities.
- We're a small team, so this role is intentionally broad.
- Here, one person does all of it, with the flexibility to shift emphasis as priorities and team size change over time.
Responsibilities
- Own the connection between the product management platform and the engineering work-tracking system (e.g., Jira) - field mapping, status sync, and keeping data consistent between the two.
- Manage the broader product tech stack: evaluate new tools, prevent tool sprawl, and maintain integrations across roadmap, delivery, feedback, and CRM systems.
- Build and maintain the intake and prioritization workflows product teams use to submit, score, and rank requests.
- Document system configuration and standard operating procedures so system knowledge isn't concentrated in one person (including yourself).
- Centralize and facilitate Product Performance metrics definition, telemetry builds, and availability to central data and BI teams, and coordinate dashboard and reporting builds with the central Business Intelligence team to enable deeper insights and faster decision making for the Product Team.
- Partner with Finance, Sales/RevOps, and Engineering to bring commercial and delivery data (e.g., CRM/ARR data) into product prioritization and reporting.
- Monitor data quality and drive hygiene standards across the systems that feed reporting.
- Design and document repeatable processes for planning, prioritization, intake, and roadmap reviews - so teams have a consistent way of working instead of reinventing it pod by pod.
- Build templates, playbooks, and checklists (e.g., for feature intake, roadmap reviews, launch readiness) that save product managers time and reduce administrative burden.
- Act as the go-to resource for product managers and embedded product ops partners on how to use shared tools and processes effectively - training, office hours, documentation.
Requirements
- Ability to work autonomously on a small, fast-moving team where priorities shift.
- Comfort building dashboards and reports (in the PPM tool itself, Tableau, Looker, or Google Sheets/Excel)
- SQL is a plus.
- Use of LLM-based tools (e.g. Claude, ChatGPT, Perplexity, etc.) to augment and optimize job and role-related workflows, dashboards, research, etc.
- Working knowledge of PDLC and SDLC processes - roadmaps, backlogs, sprints, and prioritization frameworks (e.g., RICE, WSJF), different types of launch and product profiles (0-1 products, mature products, etc) and the PDLC process to support them.
- A generalist mindset and genuine comfort moving between technical configuration, process design, and data/reporting work in the same week.
- A bias toward noticing inefficiency and fixing it, even when it falls outside the "official" scope of the role.
- Excellent documentation and communication skills - you're the connective tissue between central leadership and embedded product teams.
Nice to have
- Identify friction points and manual, duplicative work in the product development lifecycle, and fix them - through better process, automation, or tooling.
- Continuously look for opportunities to standardize process across pods while leaving room for the flexibility each team actually needs.
- Monitor progress against strategic priorities and flag early when day-to-day execution is drifting from what leadership actually intended.
- Make sure work happening inside individual pods visibly ladders up to company-level strategic themes, not just local priorities.
- Close the loop after major planning moments - make sure decisions made in a review actually get reflected in the systems everyone works from day to day.
- 10+ years in Product Operations, Business/Sales Operations, or a Product Analyst/Management role, ideally supporting or working inside of a product or engineering organization.
- Hands-on experience working in or familiarity with a product roadmapping/PPM tool (e.g., Aha!, Productboard, Jira Product Discovery) and a work-tracking tool (e.g., Jira, Linear, Azure DevOps).
- Experience designing and documenting repeatable processes - intake, prioritization, planning cadences - rather than just running an existing one.
Skills
- We run Product Operations as a hybrid centralized/embedded model:
- Socure is an equal opportunity employer that values diversity in all its forms within our company.
Compensation
- Support recurring reporting cadences - business reviews, quarterly/annual planning, board updates - with clean, trusted data.
- Run the rhythm of planning - quarterly/annual planning cycles, roadmap reviews, and business reviews - that keeps execution connected to strategy as priorities shift.
Benefits
- Build and maintain the dashboards and reports that give leadership and embedded product teams a reliable view of roadmap status, delivery progress, and portfolio health.
Company info
- The mission is big, the problems are complex, and the impact is felt by businesses, governments, and millions of people every day.
This listing is sourced directly from Socure's careers page and normalized into a canonical job model.