Bill.com

Mid-Market Customer Success Manager

United States · Mid

No sponsorship$151k-$182kDetected 5 days ago

LLMsSalesforceAccountingQuickBooksRecruitingCustomer SuccessAR/VRCommunicationAccounts PayableNetSuite

About the role

By replacing outdated financial processes with innovative tools, we help businesses-from startups to established brands-make smarter decisions and gain control of their operations.
And we don't stop there: we're creating the future of financial automation so businesses can spend more time on what matters.
Visa Sponsorship: Please note that this position is not eligible for visa sponsorship.

Drive continual product adoption, expansion sales, and subscription renewals of the BILL platform to meet or exceed a monthly quota.
Manage and retain relationships in a mid-market book of 80-110 accounts, serving as the primary point of contact for controllers and CFOs.
Deliver engaging training webinars and enablement sessions for end users of the BILL platform.
Develop and maintain an in‑depth knowledge of BILL's products and services, including new offerings as they launch.
Collaborate closely with Sales, Product, Operations, and other internal partners to resolve complex customer issues and deliver outcomes that support renewal and expansion.
Experience leading cross‑functional initiatives to deliver customer outcomes and navigate complex projects.
We value purpose, drive, and curiosity-and we thrive in a fast-paced, ever-changing environment.
BILL builds high performing teams and we seek to hire the best talent for every role.
We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person's unique skills and experiences.
You'll own a strategic book of 80-110 mid‑market and larger SMB accounts, driving product adoption, expansion, and subscription renewals against a monthly quota.

Proficiency with Salesforce and strong time‑management and prioritization skills in a metrics‑driven environment.
We'd love to chat if you have:

100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
HSA & FSA accounts
Life Insurance, Long & Short-term disability coverage
11+ Observed holidays and wellness days and flexible time off
Employee Stock Purchase Program with employee discounts
Wellness & Fitness initiatives
Working here means you become part of a vision-driven team that's ready to tackle challenges and build cutting-edge solutions.

Ability to explain complex technical or product concepts in clear, business‑friendly language to customers, and to translate customer needs back to internal stakeholders.
We'd love to hear from you-you might be just what we're looking for, whether in this role or another.
Join BILL as a Mid-Market Customer Success Manager and help our largest, most complex customers realize the full value of our financial automation platform across AP, AR, and spend and expense management.

Please note that this position is not eligible for visa sponsorship.
Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future.

This listing is sourced directly from Bill.com's careers page and normalized into a canonical job model.