Engagement
Call Center Specialist
Rapid City, SD USA
Sponsorship not specified$18k-$22kDetected 2 hours ago
ComplianceOutbound SalesHRISHIPAAEHR/EMRPatient CareCommunicationProblem Solving
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odds of building a lasting career here
15Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
No strong sponsorship signal in the public record yet. In the full product we resolve the exact legal entity and show its filing history with a confidence score — treat as unverified until then.
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About the role
- The Call Center Specialist serves as the first point of contact for patients, families, and providers.
- This role ensures accurate information, empathetic communication, and efficient resolution of inquiries related to appointments, insurance, billing, and healthcare services.
- Opportunity for performance-based bonuses tied to quality, efficiency, and patient satisfaction metrics.
Responsibilities
- Support outbound call campaigns (appointment reminders, follow-ups, patient satisfaction surveys).
- Maintain performance metrics including call handling time, quality assurance, abandonment rates, and patient satisfaction scores.
Requirements
- Requires the ability to work assigned schedules and hours as determined by the department
Nice to have
- Work Experience - 1-3 years Call Center Experience
Compensation
- $18k-$22k
Benefits
- If you are a current Monument Health employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.
- Schedule, reschedule, and confirm patient appointments using electronic health record (EHR) systems.
Equal opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
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