Eve
Enterprise Customer Success Manager
Remote - US
Sponsorship not specifiedDetected 13 days ago
SparkData AnalysisProduct ManagementProduct StrategyProject ManagementCustomer SuccessCommunicationProblem SolvingAdaptability
About the role
- We help firms handle more cases, recover more for clients, and grow with AI that works across every stage of a case, from intake through resolution.
- The next generation of great plaintiff firms will be AI-Native, and Eve is how they get there.
- But what makes Eve different isn't just the product.
Responsibilities
- Drive Client Success and Growth: Ensure high adoption, retention, and expansion of Eve's suite of solutions among law firm clients.
- Achieve and maintain client satisfaction scores above 90%, while driving a 15% year-over-year increase in average contract value through strategic upsells and cross-sells.
- Maintain Client Relationships: Achieve 90%+ retention rate through proactive engagement and support.
- Networking and Industry Engagement: Strong relationship-building skills with a willingness to travel for client visits and industry events.
- Eve is redefining legal technology for plaintiff law firms, and we're building the team that will take us there.
- It's how we build it.
- If you're someone who takes ownership, stays curious, and wants to build AI that's already changing how law is practiced, this is where you belong.
- We're on the bleeding edge of AI, collaborating directly with teams at OpenAI and Anthropic to build best-in-class AI workflows tailored for legal work.
- Achieve 90%+ retention rate through proactive engagement and support.
- Develop 3+ new product use cases yearly.
Requirements
- Legal Industry Expertise: Comprehensive knowledge of law firm operations, compliance, and current legal sector trends.
- Technical Proficiency: Mastery of legal tech solutions, especially Eve's products, with the ability to explain complex concepts to non-technical professionals.
- Data Analysis and Reporting: Strong analytical skills with expertise in legal-specific metrics and the ability to present insights effectively.
- Comprehensive knowledge of law firm operations, compliance, and current legal sector trends.
- Mastery of legal tech solutions, especially Eve's products, with the ability to explain complex concepts to non-technical professionals.
- Strong analytical skills with expertise in legal-specific metrics and the ability to present insights effectively.
Nice to have
- Solid experience in legal tech, understanding the unique needs of law firms and legal teams.
- Proven acumen around planning and managing a smaller book of business, with $10M - $20M in ARR ownership.
- Experience managing large, complex accounts and executing strategic initiatives for client success and growth.
- Strong understanding of SaaS industry dynamics, particularly in legal technology.
- Final compensation will be determined based on a variety of factors, including but not limited to relevant experience, skills, interview performance, and the scope and level of the role and candidate.
- 💹 401(k) Program with Employer Matching
- 🧑💻 Autonomous Work Environment
- 🚀 Quarterly Team Gatherings
Skills
- Excellent project coordination and communication skills, with a consultative approach to solving law firm challenges.
Compensation
- Generate 5+ annual case studies showcasing ROI.
Benefits
- 💰 Competitive Salary & Equity
- ⚕️ Health, Dental, Vision and Life Insurance
- 🩼 Short Term and Long Term Disability
- 🖥️ Workplace Setup Reimbursement
- 🏝 Flexible Time Off (FTO) + Holidays
- 🚗 Commuter Benefits*
- 🏠 Telecomm Stipend
- 🥪 In office Perks*
Company info
- We are growing 2X revenue Quarter over Quarter.
- What We're Looking For:
Equal opportunity
- equal opportunity employer.
- If you need assistance and/or a reasonable accommodation during the
This listing is sourced directly from Eve's careers page and normalized into a canonical job model.