Aircall

Director, Revenue Operations

Seattle Office · Director

Sponsorship not specified$200k-$240kDetected 23 days ago

Stakeholder ManagementSalesforceSalesForecastingLeadershipCommunication

About the role

Revenue Operations (RevOps) sits at the center of how Aircall plans, prioritizes, and executes across our go-to-market organization.
As we scale toward our next stage of growth and pivot from a cloud telephony business to an AI communications platform, the way we acquire customers - and the way our field teams sell - has to evolve just as fast.
you'll redesign how it runs in an AI-first world.

Own Acquisition Ops end to end.
Lead the Qualified Pipeline (QP) and Net New Sales (NNS) processes across the acquisition motion - from marketing and XDR (SDR/BDR) handoffs through PAM, AE, and SE - ensuring consistent stages, clean data, accurate forecasting, and predictable conversion.
You'll partner closely with our Customer Ops leader and our Revenue Planning & Insights leader to deliver one consistent GTM operating model.
Build and run a new AI Ops capability that embeds AI into the daily workflows of SDRs, BDRs, AEs, PAMs, etc. - from prospecting and call intelligence to next-best-action, forecasting, and pipeline hygiene.
Manage and develop the Sales Ops and Partner Ops teams, setting the standard for rigor, responsiveness, and business partnership across the acquisition org and our partner ecosystem.
Drive one GTM operating model.
Build the systems and single source of truth.
Partner with Data and GTM Systems to ensure the tooling, data architecture, and dashboards behind acquisition and AI Ops are clean, scalable, and trusted by leadership and the field alike.
We're working to create a place filled with diverse people who can enrich and learn from one another.
We're committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all.
Above all else, we understand and acknowledge that we have work to do and much to learn.
Want to know more about candidate privacy?
7+ years in revenue operations, sales/GTM operations, or a related function, including significant experience leading and scaling teams - ideally in a fast-paced, high-growth B2B SaaS environment.

Why join us? 🚀 Key moment to join Aircall in terms of growth and opportunities 💆‍♀️ Our people matter, work-life balance is important at Aircall 📚 Fast-learning environment, entrepreneurial and strong team spirit 🌍 45+ Nationalities: co

At Aircall, we believe diversity, equity and inclusion - irrespective of origins, identity, background and orientations - are core to our journey.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open.

help teams work smarter, not harder.
Aircall's AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work.
The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City.
We've built a product customers love and a business that's scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you'll join a company in motion.
We're ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams.
We're looking for a Director, Revenue Operations to own Acquisition & AI Ops: the engine behind how we generate pipeline, convert net new sales, and operationalize AI across every field-facing seller.

This listing is sourced directly from Aircall's careers page and normalized into a canonical job model.