ANA
Technical Service Specialist
Henderson, Nevada
No sponsorshipDetected 23 days ago
Customer SupportCypressResearch
About the role
- With a large parts inventory and more than 90% of all orders shipping within 24 hours, you never have to worry about spare parts.
- A Technical Service Specialist will assist the parts department with part identification and preparation of parts that need service setup prior to shipment from the warehouse and customer use.
Responsibilities
- Answer inbound telephone calls, emails, and texts, helping resolve customer service and support issues
- Use a computer and multiple engine and controller software programs to provide technical support and standard computer skills, administrative, and trackability work
- Develop new service processes as needed
- Maintain the customer warranty system
- Answer Support phone line (Primary)
- Manage Support@anacorp.com email account (Primary)
Requirements
- You must be based in the United States and authorized to work in the U.S. without employer sponsorship.
Skills
- ANA is headquartered in Henderson, Nevada, with locations in Cypress, California, and Spartanburg, South Carolina.
- A Technical Service Specialist is an excellent problem solver, an expert multitasker, and is process oriented.
- The Technical Service Specialist has excellent computer skills and understands diesel engines, electrical generators, and air compressors.
- The position is fully onsite, and the work schedule is weekdays at 8:00 am - 5:00 pm.
Benefits
- Be available for afterhours call coverage on a predetermined schedule
Company info
- Make ANA Customers' World Easier
- Service customers' equipment on site as needed (including equipment brought to ANA)
Equal opportunity
- Equal Opportunity employer.
Visa & Work Authorization
- You must be based in the United States and authorized to work in the U.S. without employer sponsorship.
This listing is sourced directly from ANA's careers page and normalized into a canonical job model.