Idexx

Business Success Specialist - Veterinary Software

Westbrook, ME

Sponsorship not specifiedDetected 6 days ago

ExcelSAPProcess ImprovementResearchLeadershipCommunicationCollaboration

About the role

What you can expect from us: - The first six weeks will be training Monday - Friday on-site at the global campus in Westbrook, Maine.
If meaningful work and a sense of purpose are at the top of your list, you'll find it here.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

You will maintain accurate records of customer interactions, requests, and resolutions.
You will track and manage all customer-facing billing tasks through completion.
You will enter contract data into internal systems and maintain records in administrative portals.
You will maintain electronic filing and archive project specific documents, including project opening forms, contracts, proposals and budget changes.
You will create Entries, Credits, Cancelations etc. (Sales to Support).
You will update and maintain customer subscription details, making necessary changes to reflect requests accurately.
You will collaborate with leadership and internal stakeholders on billing process design for software products, and process workflow improvements for existing software products and team(s).
You will collaborate with cross-functional teams to support billing operations and ensure data integrity.
You will document new and existing billing processes to improve efficiency and accuracy.

You will have phone skills, with the ability to establish rapport.
Data Analytic skill set, including intermediate experience in excel (i.e., sum, v or x look up familiarity).
The ideal candidate will be able to adjust to changes in the functionality of the role as the position evolves.
Organized with the ability to multi-task.

Opportunity for annual cash bonus
Health / Dental / Vision Benefits Day-One
Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more!

You will provide UAT for new processes as part of large, scaled projects.
High quality interpersonal skills, with experience working with customers and maintaining good customer relationships. You will have phone skills, with the ability to establish rapport.
Comfortable speaking with customers about money or challenging conversations, such as declining a request for credit.

because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any p

This listing is sourced directly from Idexx's careers page and normalized into a canonical job model.