Libra Solutions
Customer Support Associate
United States · Full-time
Sponsorship not specified$75k-$80kDetected 21 days ago
CRMOnboardingCustomer SupportCommunication
About the role
- Libra Solutions helps simplify and ease the burden of legal processes for plaintiffs, heirs, and the attorneys and doctors who serve them.
- By combining financial strength with technology-driven innovation, we simplify difficult legal processes, reduce delays, and help people access both money and the care they need, when they need it most.
- Our companies are leaders in their industries!
Responsibilities
- Accurately collect and document customer information within company systems.
- Utilize CRM and other internal systems to maintain accurate records and follow-up activities.
- Collaborate with internal teams to ensure timely processing of customer applications.
- We are seeking a Customer Support Associate to join our growing team.
Requirements
- 1-2 years of experience in a high-volume inbound call center handling approximately 75-80 calls per day.
- Candidates must be available to work 10:30 a.m. - 7:00 p.m. Central Time (or the equivalent hours in their local time zone).
Nice to have
- High school diploma or equivalent
- some college preferred.
- Bilingual in Spanish (preferred but not required).
Compensation
- $75k-$80k
Benefits
- MoveDocs streamlines the coordination of medical, financial, and professional services for personal injury cases-improving efficiency for attorneys, care providers, and their clients.
- Experience in medical, healthcare, legal, or financial services is highly preferred, and Spanish-speaking candidates are encouraged to apply.
Company info
- Demonstrate empathy and professionalism when assisting customers experiencing financial hardship.
- We believe taking great care of our customers starts with taking great care of our people.
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This listing is sourced directly from Libra Solutions's careers page and normalized into a canonical job model.