HighFive Healthcare
AI Engineer, Voice Designer
Kitchener, Canada
Sponsorship not specified$145k-$173kDetected 27 days ago
PythonGCPCloud PlatformsMachine LearningDeep LearningPyTorchLLMsAgentic AIResearchCommunicationCollaboration
About the role
- You'll work squarely within our Speech Team-a high-impact R&D and engineering group focused on speech recognition, enhancement, and synthesis.
- You will bridge the gap between core speech science and product engineering, ensuring our voice agents sound human, context-aware, and trustworthy.
- This position reports to our Senior Manager, AI Speech, is based at our Kitchener hub, and operates on a hybrid schedule.
Responsibilities
- TTS Backend Implementation: Own the integration and optimization of multiple TTS vendor APIs while leading research and prototyping for open-source or in-house TTS architectures.
- Conversational Turn Design: Craft context-specific utterances to optimize turn handling and build caller trust during agentic "thought" processes.
- Prompt & Persona Management: Design and manage LLM and TTS prompts and parameters to define and refine agent personalities across different industry verticals.
- Cross-Functional R&D: Partner with ASR and Audio AI engineers to ensure end-to-end voice quality and minimize latency in the ASR → LLM → TTS pipeline.
- Evaluation Mindset: Knowledge of speech quality metrics (MOS, intelligibility, latency) and the ability to design rigorous A/B tests for voice personas.
- Build and ship agentic AI products that are redefining how companies operate
Requirements
- Degree in Computational Linguistics, Computer Science, or AI/ML with a deep understanding of phonetics, prosody, and syntax.
- Linguistic Background: Degree in Computational Linguistics, Computer Science, or AI/ML with a deep understanding of phonetics, prosody, and syntax.
Skills
- Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.
- Visit dialpad.com to learn more.
- Being a Dialer
- At Dialpad, AI isn't just a feature; it's how our teams do their best work every day.
- Skills You'll Bring
Compensation
- For exceptional talent based in Ontario, Canada the target base salary range for this position is posted below.
- Our salary ranges are determined by role, level, and location.
- The range displayed on each job posting reflects the target range for new hire salaries for the position.
- Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
- Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
- Please note that the compensation details listed in Ontario role postings reflect the base salary only, and do not include bonus, equity, or benefits.
Benefits
- Competitive salary, comprehensive benefits, and real opportunities for growth
- Technical Foundation: Strong Python programming skills and experience with deep learning frameworks (e.g. PyTorch).
Company info
- Architect the logic to expose voice attributes (speed, pitch, tone, style) to the product UI, allowing customers to customize their agent's voice profile.
- UI Parameter Exposure: Architect the logic to expose voice attributes (speed, pitch, tone, style) to the product UI, allowing customers to customize their agent's voice profile.
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This listing is sourced directly from HighFive Healthcare's careers page and normalized into a canonical job model.