PassiveLogic

PassiveLogic

Buildings Sector - Customer Success Director

Holladay, US · Director

Sponsorship not specifiedDetected 115 days ago
Project ManagementCustomer SuccessCustomer SupportCommunicationCollaborationProblem SolvingAdaptability

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

2 transfer filings in the last year, covering 2 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • This is a career-defining opportunity to play a crucial role in a hyper-scale AI company that is transforming the future of autonomous systems, energy, and the built environment.

Responsibilities

  • You will act as the key liaison between PassiveLogic and our partners-working directly with facility managers, contractors, and system integrators to ensure seamless, scalable deployment of our autonomous systems and partner/customer satisfaction every step of the way.
  • Success planning: Develop tailored customer success plans, including deployment goals, product usage strategies, and technical checkpoints aligned to business outcomes.
  • Technical support and troubleshooting: Proactively identify, diagnose, and help resolve deployment or usage issues, partnering with internal engineering and support teams to identify issues and find solutions.
  • Collaborative mindset: Experience working across teams to drive customer success.
  • Problem solving: You own this role.

Skills

  • Extraordinary teammate skills with a collaborative, interpersonal communication style.
  • Organized and strategic: Creative thinker and strong problem solver with meticulous attention to detail.
  • When issues arise, be the empowered force that solves them, rolling-up.
  • It's helpful to have Experience operating in a startup environment with evolving processes and rapid growth.
  • Compensation, Benefits &
  • Organized and strategic:
  • Creative thinker and strong problem solver with meticulous attention to detail.
  • Collaborative mindset:
  • Experience working across teams to drive customer success.
  • Adaptability:
  • Comfortable in a fast-paced startup environment, eager to learn, iterate, and innovate.
  • Problem solving:

Benefits

  • Canyon Or free ClassPass, access to fitness classes When applying, include:
  • PassiveLogic can sometimes be flexible enough to

Company info

  • Do you want to be part of a team that's redefining how buildings operate around the world?
  • We are a team of technologists, engineers, and creatives dedicated to making a sustainable impact through real-world solutions.
  • We are looking for team members who have a passion for technology and who want to work on cutting-edge problems with real-world solutions.
  • As a Customer Success Director, you will play a critical role in ensuring our customers realize the full potential of the PassiveLogic platform, enabling next-generation building performance, comfort, and energy efficiency globally.
  • Onboarding and implementation: Guide new customers through account setup, product training, and early deployments, ensuring they get up and running with PassiveLogic's ecosystem quickly and confidently.
  • Relationship management: Act as the primary point of contact for your customers, building trust and long-term engagement through responsive communication and proactive support.
  • Passion for helping customers succeed and thrive.
  • We are proud to be an

Equal opportunity

  • We are proud to be an Equal Opportunity Employer.
  • Equal Opportunity Employer.
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This listing is sourced directly from PassiveLogic's careers page and normalized into a canonical job model.