PassiveLogic
Buildings Sector - Customer Success Director
Holladay, US · Director
Sponsorship not specifiedDetected 22 days ago
Project ManagementCustomer SuccessCustomer SupportCommunicationCollaborationProblem SolvingAdaptability
About the role
- This is a career-defining opportunity to play a crucial role in a hyper-scale AI company that is transforming the future of autonomous systems, energy, and the built environment.
Responsibilities
- You will act as the key liaison between PassiveLogic and our partners-working directly with facility managers, contractors, and system integrators to ensure seamless, scalable deployment of our autonomous systems and partner/customer satisfaction every step of the way.
- Success planning: Develop tailored customer success plans, including deployment goals, product usage strategies, and technical checkpoints aligned to business outcomes.
- Technical support and troubleshooting: Proactively identify, diagnose, and help resolve deployment or usage issues, partnering with internal engineering and support teams to identify issues and find solutions.
- Collaborative mindset: Experience working across teams to drive customer success.
- Problem solving: You own this role.
Requirements
- Customer-facing experience in a technical or software-driven environment.
- Strong understanding of building controls, systems, and HVAC technologies.
- What you'll bring You must have Proven experience: Customer-facing experience in a technical or software-driven environment.
- We welcome all-come as you are and bring your whole self.
Skills
- Extraordinary teammate skills with a collaborative, interpersonal communication style.
- Organized and strategic: Creative thinker and strong problem solver with meticulous attention to detail.
- When issues arise, be the empowered force that solves them, rolling-up.
- It's helpful to have Experience operating in a startup environment with evolving processes and rapid growth.
- Compensation, Benefits &
Benefits
- PassiveLogic can sometimes be flexible enough to
Company info
- Guide new customers through account setup, product training, and early deployments, ensuring they get up and running with PassiveLogic's ecosystem quickly and confidently.
- As a Customer Success Director, you will play a critical role in ensuring our customers realize the full potential of the PassiveLogic platform, enabling next-generation building performance, comfort, and energy efficiency globally.
- Onboarding and implementation: Guide new customers through account setup, product training, and early deployments, ensuring they get up and running with PassiveLogic's ecosystem quickly and confidently.
- Relationship management: Act as the primary point of contact for your customers, building trust and long-term engagement through responsive communication and proactive support.
- Passion for helping customers succeed and thrive.
- Act as the primary point of contact for your customers, building trust and long-term engagement through responsive communication and proactive support.
- We are proud to be an
Equal opportunity
- We are proud to be an Equal Opportunity Employer.
- Equal Opportunity Employer.
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This listing is sourced directly from PassiveLogic's careers page and normalized into a canonical job model.