Blink Health
Bilingual Customer Support Specialist (Onsite-Chesterfield)
Chesterfield, MO · Full-time
Sponsorship not specifiedDetected 18 hours ago
Supply ChainCustomer SupportPatient CareCommunicationMentoring
About the role
- Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.
- BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications.
- With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock.
Responsibilities
- Document all call information and data discovery according to operating procedures
- Maintain confidentiality of patient and proprietary information
- Develop a working knowledge of company related security and privacy practices.
- Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes
Requirements
- Bilingual proficiency required: Spanish, Cantonese, Korean, or Vietnamese, with strong command of the English language
- Provide patient care to accurately support pharma programs and triage to appropriate teams when required
Nice to have
- High school diploma or GED required, Bachelor's degree strongly preferred
- Customer service or inbound call center experience required
- Strong verbal and written communication skills
- Sound technical skills, analytical ability, good judgment, and strong operational focus
- A passion for providing top-notch patient care
- Ability to work with peers in a team effort and cross-functionally
- Strong technical aptitude and ability to learn complex new software
Compensation
- Paid Sick Time - 40 hours per year
- Holidays - 9 paid holidays + 2 floating holidays per year
Benefits
- Health, Dental & Vision - Multiple plan options from day 1
- Well-being Support - Employee Assistance Program with counseling, wellness coaching, legal/financial advice, and more
- Vacation - Accrue up to 80 hours (2 weeks) in year one
- Parental Leave - 12 weeks paid (birthing) / 4 weeks paid (non-birthing), including adoption and foster placement
- Life & Disability Insurance - Provided at no cost
- At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances.
- Participate in continued education on product changes, new features and product launches
- Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform.
- Commuter Benefits - Free onsite parking + pre-tax commuter FSA+ Free shuttle service (Pittsburgh, PA only)
- Snack & Drink Stipend - Daily at all pharmacy locations
Company info
- We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation.
- It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population.
Apply directly at Blink Health →Create a free account for alerts like thisView Blink Health immigration profile
This listing is sourced directly from Blink Health's careers page and normalized into a canonical job model.