Retool
Strategic Customer Success Manager
San Francisco, USA
Sponsorship not specifiedDetected 39 days ago
Account ManagementCustomer SuccessLeadershipCommunication
About the role
- a significant share of company growth comes from expanding existing customer relationships.
Responsibilities
- Own the post-sale growth journey for a portfolio of large enterprise accounts, serving as the primary strategic point of contact
- Build and deepen executive relationships across your accounts, becoming a trusted advisor who connects Retool's platform to real, quantified business outcomes
- Lead whitespace analysis to identify untapped teams, use cases, and workflows within accounts, and design structured growth programs to expand Retool's footprint
- Drive internal marketing initiatives within customer organizations-including events, roundtables, and executive briefings-to build awareness and generate internal champions
- Identify and surface qualified expansion opportunities for Account Executives, including leads for Professional Services engagements and new product areas
- You'll partner closely with Account Executives and the account team to identify new use cases, expand Retool's footprint, and build lasting champions inside your accounts.
- You'll drive internal marketing events, surface expansion opportunities, and lead growth programs-all without owning renewals or getting pulled into technical enablement or production work.
- If you thrive in ambiguity, take full ownership of outcomes, bring a genuine growth mindset, and know how to build trust with senior stakeholders-this role is for you.
Requirements
- 5+ years of experience in Customer Success, Strategic Account Management, or a growth-oriented post-sale role at a B2B SaaS company
- Proven track record managing complex, high-value enterprise accounts with measurable expansion and adoption outcomes
- Experience with whitespace analysis and crafting structured plans to drive adoption across large, matrixed organizations
- Comfortable running product demos and light proof-of-concept work to illustrate value (no engineering background required)
Company info
- you seek out feedback, learn fast, and continuously raise the bar for yourself and your customers
- Partner closely with the Business Value team to ensure customers are realizing ongoing, measurable value from the platform
This listing is sourced directly from Retool's careers page and normalized into a canonical job model.