Blend Labs Inc.
Strategic Customer Success Manager
United States · Senior · Contract
Sponsorship not specifiedDetected 21 days ago
Agentic AICustomer SuccessLeadershipWriting
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Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Our customers aren't just buying software.
- They're changing how their lending teams work.
- As a Strategic Customer Success Manager, you make sure that change pays off for a portfolio of our largest and most complex customers across mortgage, home equity, and consumer lending.
Responsibilities
- Define and deliver value.
- Maintain a joint account plan with owners, dates, and commitments on both sides.
- Lead business reviews that change decisions. With the AE, show customer leadership how they perform against peer-cohort benchmarks and give them a prescriptive roadmap built on Blend data. Track every action item to close.
- Design each customer's training and enablement plan from implementation onward, and coordinate delivery with Support, Solutions Engineers, and other Blend teams.
- Be the customer's voice inside Blend. Coordinate Support, Professional Services, Product, and other teams so the customer gets one answer from Blend, and escalate when needed.
Requirements
- You can walk a customer through their performance data and use it to start a conversation about what to improve.
- You have outstanding presentation and writing skills and are comfortable discussing operational, technical, and financial value with C-level leaders.
Nice to have
- 8+ years in customer-facing roles at a B2B SaaS company, a consulting firm, or a lending institution (bank, credit union, or mortgage lender).
- Enterprise customer success experience is strongly preferred.
- Deep knowledge of lending operations from application to close.
- Mortgage and home equity experience is a plus.
Skills
- Come do work that matters.
Compensation
- Base Salary Range: $145,000 and $171,000 - This applies to full time hires. Final offer determined by multiple factors, including but not limited to function, level, geographic location, job related knowledge, skills, and experience.
Benefits
- Monthly wellness stipend for fitness, mental health, and well-being
- 401(k) retirement plan with company match
- Milk Stork, pet insurance, and paid volunteer time off
- Pre-tax savings: healthcare & dependent care FSAs, Limited Purpose FSA, and HSA
- Monitor health and sentiment, flag risk early, and lead recovery plans.
- Bonus (if applicable): Eligibility is contingent upon both company performance against established goals and achievement of individual performance objectives.
- Equity: Meaningful Restricted Stock Units in public company stock (NYSE: BLND) so you share in Blend's long-term growth and success.
- Our Benefits at a Glance
- We offer a comprehensive and competitive benefits package designed to support your health and work-life balance.
Company info
- Get customers using the features they already pay for, and explain what each new release means for their operations and borrowers. - Guide customers into Intelligent Origination.
- Get customers using the features they already pay for, and explain what each new release means for their operations and borrowers.
- Guide customers into Intelligent Origination. Help customers pilot, adopt, and measure AI agents like Blend Autopilot. Lead their teams through the change of working alongside AI, and bring the results back to Product.
- Open to AI. You're eager to learn and try new AI tools as they come out, and you help customers see what they can do for their teams.
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This listing is sourced directly from Blend Labs Inc.'s careers page and normalized into a canonical job model.