MongoDB
Senior Customer Success Manager
Austin; San Francisco · Senior
Sponsorship not specified$97k-$190kDetected 1 day ago
MongoDBAWSGCPProduct ManagementProduct StrategyAccount ManagementCustomer SuccessLeadershipCommunicationCollaborationMentoring
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odds of building a lasting career here
59Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Context, not a finding about this posting: of this employer's 29 green-card filings in this occupation, 97% were for a worker who already held the job.
Green-card intent detected
MONGODB, INC. obtained a prevailing wage determination for Software Developers in San Francisco, CALIFORNIA on 2026-06-29. No matching green-card filing appears in our data yet. The determination expires in 21 days (2026-09-26), and a green-card filing must follow before then or the employer starts over.
Green-card follow-through: 59%
Of 17 labor certifications old enough to have been used, 7 expired without the employer filing the next step. Median time from filing to decision: 495 days.97% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.
Files H-1B transfers
16 transfer filings in the last year, covering 16 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB.
- We are looking to speak to candidates who are based in San Francisco, CA or Austin, TX for our hybrid working model.
Responsibilities
- Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments
- Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization.
- Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis.
- Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region
- We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software.
Requirements
- Bachelor's degree in Computer Science, STEM, or equivalent technical work experience
Compensation
- Salary is one part of MongoDB's total compensation and benefits package.
- Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.
- MongoDB's base salary range for this role in the U.S. is:
Benefits
- 4+ years experience being accountable for customer health and revenue realization for Enterprise customers
Company info
- By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers' technology strategy, and ensures every customer can realize the full potential of their investment.
- Senior Customer Success Manager The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB.
- Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success
- Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization
- MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market.
- With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we're powering the next era of software.
Visa & Work Authorization
- Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the org
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This listing is sourced directly from MongoDB's careers page and normalized into a canonical job model.