Nelnet
FACTS Account Manager: K-12 Student Information System
Remote - Nebraska
No sponsorshipDetected 15 days ago
CRMSalesCustomer SupportCommunicationProblem SolvingTime ManagementMicrosoft Office
About the role
- This position is responsible for over-all management of client accounts, retention of business, and increased utilization of FACTS products and services.
- EDUCATION: - College graduate in related field or equivalent experience.
- Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed.
Responsibilities
- Provide excellent customer service and perform multiple tasks daily via the telephone, email correspondence, and chat communication platforms.
- Build and maintain relationships with institution contacts by maintaining a high level of availability and proactively reaching out to institutions.
- Establish open lines of communication with sales team and other internal contacts regarding updates of existing institutions as well as new institution leads.
- These tools are used to support human review and do not make hiring decisions.
Requirements
- Ability to work as a team player and establish good rapport with co-workers.
Nice to have
- Experience in banking, student loan, or customer service industry is preferred.
Skills
- Detail oriented with excellent prioritization, organization and time management skills.
- Ability to multi-task and complete projects under high pressure deadlines and stressful situations.
- Strong analytical and problem-solving skills.
- General knowledge of NBS products, as well as other areas and products within the company.
- General computer skills including Microsoft Office applications, e-mail, internet, and CRM system.
- Automated Tools in Hiring
Compensation
- for this role is: $21.64 hourly
Benefits
- We value the unique contributions of every team member and believe that a positive work environment benefits everyone.
Company info
- Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe.
- Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.
- As a Nelnet company, the perks at NBS go beyond our benefits package.
- You're part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.
- The SIS Account Manager I is an integral part of a team and is primarily responsible for effectively servicing institutions using K12 NBS Products & Services.
- The Account Manager is the main point of contact for an institution utilizing FACTS Student Information System (SIS), FACTS Financial Services, and additional Integrated Systems.
- Strong interpersonal and communication skills to effectively work with customers in a professional manner.
Equal opportunity
- As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment.
Visa & Work Authorization
- Please note that we are unable to provide visa sponsorship for this position.
This listing is sourced directly from Nelnet's careers page and normalized into a canonical job model.