Otterbein SeniorLife
Intake & Authorization Coordinator
Bellefontaine, Ohio
Sponsorship not specifiedDetected 1 day ago
EHR/EMRPatient CareCommunication
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About the role
- The Intake & Authorization Coordinator plays a critical role in supporting Otterbein Universal's home health and hospice ministries.
- This position ensures timely, accurate, and efficient handling of intake calls, referral coordination, insurance authorizations, and admission processes.
- This position helps ensure a smooth and prompt patient experience while upholding Otterbein SeniorLife's mission and core values.
Responsibilities
- Coordinate and process referrals, insurance authorizations, and admission details to support a fast and accurate start of care.
- Assemble and manage start-of-care (SOC) or admission packets.
- Manage the MSP (Medicare Secondary Payer) process.
- Insurance & Documentation Support:
- Upload and manage documents and physician orders in the EMR.
- Deliver or pick up documentation from referral sources as needed (limited travel).
- The role also supports payer verification, document management, and communication with referral sources.
- The focus of hospice care is to help patients experience peace, comfort, and quality of life while also offering support and services to their family and caregivers.
- When the time comes for hospice care, our team will involve you and your loved ones in your care options, and together with you, develop a personalized plan of care.
- Our team includes nurses, a chaplain and social worker for your care and support.
Requirements
- Gather required patient information and enter into EMR accurately
- Participate in compliance projects and submit required reports as requested.
Compensation
- Tuition Reimbursement up to $5,250 per year for ANY field of study
Benefits
- Otterbein Universal Home Health provides Home Health services for the elderly, complimenting already strong independent senior services, outpatient capabilities and clinical facilities at Otterbein.
- Otterbein Universal Home Health is a Medicare-certified home health agency with an established reputation for high-quality services.
- Otterbein Home Health services are an integral part of Otterbein Retirement Living Communities services portfolio and available to Otterbein West Liberty residents, in addition to residents in the surrounding area.
- Providing a high level of personalized care, Home Health by Otterbein is guided by Otterbein's nearly century-old tradition of faith-based ministry, clinical skills and strong community ties.
- Verify patient payer coverage through electronic portals.
- Maintain accurate records for eligibility and benefit periods.
- Assist with time-sensitive information including benefit periods, Face-to-Face forms, and CTIs.
Company info
- Foster a positive, calm, and supportive environment within the department.
- Maintain open and respectful communication with internal teams and external partners.
- Provide regular updates and share critical information with the team.
- Exercise sound judgment and include appropriate team members in decision-making.
- Participate in emergency preparedness programs and drills.
- Identify and report safety concerns promptly.
- Remain aware of healthcare environment risks, including infectious materials and challenging interactions.
- Associate's degree or equivalent experience preferred.
- Minimum of 1 year experience in admissions, authorization, or administrative experience preferred.
- Familiarity with EMR and healthcare systems such as Allscripts, Trella Health, PCC, MatrixCare, and Careficient preferred.
- Valid driver's license and insurance required.
- Possess exceptional interpersonal and communication skills
- Medical Insurance with free virtual doctor visits
- Vision & Dental Insurance
- Pet Insurance
- Life Insurance
- Employee Assistance Program (EAP) for personal and professional support
- 401(k) Retirement Savings Plan with company match
- Paid Time Off (PTO) that accrues immediately from day one
- Paid Holidays for a healthy work-life balance
- Access to DailyPay, enabling you to access up to 100% of your earned wages on a daily basis
- Tuition Reimbursement up to $5,250 per year for ANY field of study
- Tuition Discounts through exclusive partnerships with the University of Cincinnati, University of Toledo, and Hondros College
- Employee-Sponsored Crisis Fund available for those facing unforeseen challenges
- Legal & Identity Theft Protection
- University Partnerships with University of Cincinnati, University of Toledo, and Hondros College for exclusive tuition discounts
- Multiple Partner Discounts available for various products and services through Access Perks
- Access to 1,000s of hours of personal and professional development material through RightNow Media @ Work
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This listing is sourced directly from Otterbein SeniorLife's careers page and normalized into a canonical job model.