HAYS
Cloud Support Engineer III
Raleigh, West Virginia, USA · Mid · Contract
No sponsorship$70k-$80kDetected 69 days ago
PythonAWSGCPAzureCloud PlatformsTerraformOnboarding
About the role
- Crisis Management - Identify any high priority issues and resolve them.
- Work cohesively with team as well as all divisions of company.
- Effectively engage resources inside and outside of your team to further the troubleshooting and resolution of issues which may include other technical engineers, architecture teams, account teams, or project managers.
Responsibilities
- Provide a Customer-First experience while utilizing phones and email to manage cases.
- Deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction.
- Perform Escalation Manager duties.
- Review cases, identify trends, and drive problem resolutions.
- Perform technical review of environments transitioning from implementation team to support team.
- Deep dive technical problems and create full resolutions to issues.
- Review and manage top tier customer environments to prevent major issues.
- Act as final escalation point for support team.
- Perform Customer Onboarding & Critical Account roles and responsibilities.
- Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers.
Requirements
- Applicants must be legally authorized to work in the United States.
Compensation
- $70k-$80k
Company info
- Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.
- We believe that the more inclusive we are, the better we serve our candidates, clients, and employees.
Visa & Work Authorization
- Applicants must be legally authorized to work in the United States
This listing is sourced directly from HAYS's careers page and normalized into a canonical job model.