Newfront

Newfront

Senior Client Representative - Major Market

United States (Remote) · Senior · Full-time

Sponsorship not specified$56k-$100kDetected 101 days ago
Project ManagementAccount ManagementCustomer SupportResearchCommunicationTime ManagementPublic SpeakingAdaptabilityOrganizational SkillsMicrosoft Office

About the role

  • What's exciting about this position is the variety in the work.
  • No client is the same, so you cannot expect the same resolution will yield the same results each time.
  • Every day provides the opportunity to learn something new, try new things, and have fun!

Responsibilities

  • Manage and/or respond to escalated and complex client issues with guidance.
  • Manage enrollment processing, research, and resolve eligibility and enrollment issues.
  • Manage client technology solutions in coordination with technology team.
  • Perform and/or manage outsourcing of tasks such as billing audits, data entry, SPD wraps and contract reviews.
  • Prepare client communications (Open enrollment materials, new hire guides, wallet cards, compliance documents, etc.) using available tools and templates.
  • General administration and data entry as directed by Client Support Lead.

Requirements

  • Adaptability and flexibility to respond to client and team needs.Ability to ask questions, take initiative and use resources and tools.
  • ability to screen details and identify potential discrepancies.
  • If you are excited about a role at Newfront but feel you're missing a few of the qualifications, we still encourage you to apply and tell us about yourself.
  • Solid communication skills: written, public speaking and presentation preparation.
  • Excellent customer service in a virtual setting, including listening without interrupting, using a clear and audible voice, and responding calmly and professionally.
  • Works well with others in a fast-paced environment and be responsive to co-workers and colleagues. Must also work independently, with minimal direction.
  • Strong time management skills and ability to manage competing priorities and high volumes.
  • Strong organizational skills and attention to detail
  • Ability to forge relationships and build trust with clients, carriers and colleagues.

Skills

  • Minimum 2 years of benefits experience at a Brokerage preferred
  • Proficient knowledge and use of Microsoft Office and intermediate complexities of features.
  • Ability to learn and adopt use of technology systems and software applications.
  • Strong organizational skills and attention to detail; ability to screen details and identify potential discrepancies.
  • Ability to review internal/carrier deliverables to ensure accuracy.
  • Basic project management skills and systems knowledge.
  • Vast sense of curiosity and willingness to learn industry knowledge and trends.
  • written, public speaking and presentation preparation.
  • Benefits experience at a Brokerage preferred.
  • Certificates, Licenses, Registration:
  • CA Department of Insurance Life License is required (to have or obtain within 3 months of starting).
  • Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Compensation

  • Prepare and distribute compliance deliverables (5500s, SPD Wraps, annual notices, ACA, etc.).

Benefits

  • Process fee billing for non-commissioned based clients and carrier transition/wellness fund accounting.
  • Review plan documents and benefit attributes for accuracy and manage them within the internal system.
  • Coordinate health fairs and carrier attendance at open enrollment and health fair meetings.
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This listing is sourced directly from Newfront's careers page and normalized into a canonical job model.