Sonar
Head of Technical Account Management - AMER
Austin, Texas · Contract
Sponsorship not specifiedDetected 12 days ago
Code ReviewGitSalesAccount ManagementCustomer SupportLeadershipCommunicationCollaborationMentoring
About the role
- Sonar is driving the future of agent-centric software development.
- As the leader in AI code verification and governance, we solve a critical problem: ensuring that software generated by AI-assisted developers or autonomous agents is reliable, secure, and maintainable.
- We believe code verification is the critical missing link in the Agent-Centric Development Cycle (AC/DC).
Responsibilities
- Design, implement, and iterate on a comprehensive post-sale technical account management strategy tailored to different customer segments, customer personas, and product offerings.
- Develop and implement strategic plans to enhance customer satisfaction, retention, and account growth.
- Drive the adoption and successful implementation of SonarSource products within customer environments.
- Represent the customer's voice by collaborating closely with product, sales, marketing, and customer support teams to ensure alignment on onboarding processes, product enhancements, and customer feedback loops.
- Leverage data to drive initiatives to enhance the post-sale experience, streamline processes, and increase customer satisfaction and retention.
- Excellent leadership and people management skills with experience in building and motivating high-performing teams.
- Recruit and lead a high-performing team of Technical Account Managers.
- Act as a trusted advisor and strategic partner during the adoption and consumption process.
- Strategic thinker with the ability to develop and execute success plans to drive customer adoption, retention, and growth.
- Analytical mindset with the ability to leverage data to drive insights and decision-making.
Requirements
- Strong understanding of developer tools, software development lifecycle, and technical concepts.
Nice to have
- Bachelor's degree in Computer Science, Business, or related field
- MBA or equivalent experience preferred.
Skills
- Customer-centric mindset with a passion for delivering exceptional customer experiences.
Benefits
- Architect and design playbooks to standard repeatable processes including health checks, business reviews, success planning, and customer training.
Company info
- This includes defining key milestones, creating success materials, and optimizing processes to help customers realize the value in their purchase of Sonar as quickly as possible.
- Recruit and lead a high-performing team of Technical Account Managers. Provide coaching and support to ensure the team delivers an exceptional experience to our customers.
- Build strong relationships with key customers, understand their needs, and advocate for their success within the company. Act as a trusted advisor and strategic partner during the adoption and consumption process.
- Act as the technical escalation path for Customers.
- Challenge the status quo in the team processes and activities to automate, increase working efficiency and ultimately improve overall delivery quality to our customers
- Provide coaching and support to ensure the team delivers an exceptional experience to our customers.
- Build strong relationships with key customers, understand their needs, and advocate for their success within the company.
This listing is sourced directly from Sonar's careers page and normalized into a canonical job model.