Makai Labs

Business Analyst

New York

Sponsorship not specifiedDetected 84 days ago

AzureDevOpsMachine LearningProduct ManagementProject ManagementAgileJiraFirewallCommunicationProblem SolvingAdaptability

About the role

Makai Labs is seeking a talented and highly adaptable Business Analyst to join our team.
In this role, you will be responsible for supporting several areas of our lifecycle with new clients:

Collaborate with designers and product managers to develop and refine product ideas and features.
Lead client meetings, ensuring clear communication and follow-ups to address evolving needs and requirements.
Create and write functional specifications for all phases of the software development lifecycle.
Develop and implement testing initiatives for product features, assessing their performance against core KPIs that align with business goals.
Maintain clear communication with internal teams and external partners to provide product support and meet internal deadlines.
Handle ad-hoc high-priority requests and work cross-functionally to meet tight deadlines and provide top-tier user support.
During discovery, you will support the engineering team in understanding and documenting the current IT infrastructure and systems that our clients' employees use to do their work.
Once discovery is completed, you will support the team in solutions design and the testing and refinement of these new features with a select group of representative users.
Once the build is ready to pilot, you will participate in training new users on how to use the platform and capturing any feedback from users as they interact with it for the first time, owning a living roadmap of the build.

3+ years experience in a business analyst, financial analyst, or computer science role
Experience working in Jira or Azure DevOps (or similar platforms) within an Agile framework
The ability to prioritize quickly in a fast-paced environment
Proficiency in product lifecycle management processes and tools
Experience with SaaS, AI, or ML projects and/or experience with technical implementation
Exhibit strong communication skills, both written and verbal, with the ability to present complex issues and data in a clear, concise manner.
Strong analytical and problem-solving skills
Operate with a sense of urgency and accountability
Possess a curiosity around the growing technology landscape
Have a strong work ethic. As a member of a fully remote team, it is very important that you can self-manage and drive your own work towards consistent excellence in a timely manner.
Be self-sufficient and self-driven with an ownership mentality, no matter your role
Be a flexible thinker
Be congenial and a team player

Show excellence in documenting workflows into comprehensive process diagrams, with process mining experience being a huge plus.

Full health insurance premium reimbursement
If the opportunity presents itself, you will also have the ability to assist the engineering team in building prototypes that align with the early vision of a business solution.

This listing is sourced directly from Makai Labs's careers page and normalized into a canonical job model.