Dentsuaegis

Dentsuaegis

Senior Account Director

New York - 150 E 42nd · Director · Full-time

Sponsorship not specified$119k-$159kDetected 20 days ago
SparkData ScienceStakeholder ManagementEmail MarketingSalesforceCRMPerformance MarketingAccount ManagementPipeline ManagementForecastingLeadershipCommunicationCollaboration

About the role

  • Job Description: Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices.
  • For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios.
  • The Senior Account Director is a senior client leadership role within Merkle's Account Management function, focused on Data Driven Marketing.

Responsibilities

  • Build and sustain trusted, multi-threaded client relationships that position Merkle as an indispensable partner, understanding each client's business model, competitive dynamics, and strategic priorities well enough to lead with insight, not just respond to requests.
  • Bring forward-looking perspective to clients before they ask. Identifying emerging needs, flagging risks early, and connecting client challenges to Merkle capabilities and alliance partner solutions.
  • Navigate complex stakeholder environments, managing alignment across client buyers, delivery leads, technology partners, and senior sponsors while serving as the connective tissue between client expectations and internal execution.
  • Contribute to renewal strategy and account growth planning in partnership with Client Partners and Growth teams, including identifying and developing expansion opportunities.
  • Develop and coach junior account team members, sharing knowledge and modeling strong account management practice.
  • Identifying emerging needs, flagging risks early, and connecting client challenges to Merkle capabilities and alliance partner solutions.

Requirements

  • 10+ years of experience in account management or client services within a digital agency, consulting firm, or technology services organization.
  • You can adapt your approach from a day-to-day project conversation to a senior client business review without losing your point of view.
  • Proficiency in Salesforce or equivalent CRM for pipeline management, forecasting, and account documentation.
  • Familiarity with one or more leading marketing automation or CRM platforms.
  • Demonstrated experience supporting or leading client programs including CRM, loyalty, email marketing, audience segmentation, or campaign execution. You understand how these programs are built and delivered and can discuss them credibly with client stakeholders.
  • Proven ability to manage and grow senior client relationships, with a track record of client retention and organic account growth.
  • Commercial acumen: comfortable with revenue forecasting, scope and margin conversations, and the financial mechanics of a services engagement.
  • Exceptional communication and stakeholder management skills. You can adapt your approach from a day-to-day project conversation to a senior client business review without losing your point of view.
  • Experience partnering with Project Managers or Delivery leads on complex, multi-workstream engagements
  • you understand how the AM/PM partnership works and know how to make it effective.
  • Demonstrated ability to develop junior talent and contribute to team culture beyond your own client engagements.
  • Additional Information:
  • The annual base salary range for this position is $119,000 - $158,750. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law. Additionally, this position is eligible for discretionary incentive compensation.
  • Benefits available with this position include:

Compensation

  • The annual base salary range for this position is $119,000 - $158,750.
  • At least 15 paid holidays per year,

Benefits

  • Life insurance,
  • Short-term and long-term disability insurance,
  • Flexible paid time off,
  • Paid sick and safe leave, and
  • Paid parental leave.
  • Own the commercial health of your clients: revenue forecasting, scope monitoring, change order execution, and Salesforce accuracy, ensuring your engagements are financially sound and transparently documented.

Company info

  • Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office.
  • We are here to support you.

Equal opportunity

  • Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans.

Visa & Work Authorization

  • s, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicab
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This listing is sourced directly from Dentsuaegis's careers page and normalized into a canonical job model.