Zenoti
(P2) Project Manager
Seattle, Washington, United States
Sponsorship not specifiedDetected 68 days ago
Project ManagementCustomer Success
About the role
- Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending.
- This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
Responsibilities
- Work within our Professional Services team to lead multiple customer engagements and projects that drive adoption and usage for Zenoti system features, integrations and solutions with our existing customers
- Collaborate with Customer Success Managers and Solution Consultants to drive solutions, proposals, SOW etc. from pre-sale to position value proposition(s) for engagements with customers.
- Manage and maintain project engagement information including requirements definition, scope, solutions, costs estimates, schedules, metrics, status reporting etc.
- Manage customer expectations and relationships throughout the engagement lifecycle for scope and objectives aligned with customers.
- Manage and track solution delivery to completion with planned tasks, risks, issues and unknowns with defined resolution plans
- Manage internal and external cross team dependencies and coordinate across teams on initiatives and blocking issues while appropriately escalating issues requiring attention with product, support and other teams.
- Drive information sharing, and capturing and disseminating best practices across Professional Services team to define and enhance Project Management (PM) handbook.
- Maintain complete documentations and follow organizational processes to ensure successful adoption and usage of Zenoti products.
- Ability to understand customer scenarios and entire system solutions to deliver on customer solution projects and engagements with team members to meet customer expectations.
- Strong technical background and ability to understand complex product functionality, design and technical issues, in order to drive the right priorities, trade-offs and resolutions.
Compensation
- Zenoti Pay Range
Benefits
- Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry.
- Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries.
Company info
- We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness.
This listing is sourced directly from Zenoti's careers page and normalized into a canonical job model.