Comcast
Manager, Customer Experience Communications – Execution (Comcast Business)
PA - Philadelphia, 1701 John F Kennedy Blvd
Sponsorship not specifiedDetected 7 days ago
Stakeholder ManagementContent MarketingStrategic CommunicationsWritingCustomer SupportCommunicationCollaboration
About the role
- This role is accountable for improving how communications are developed and delivered by advancing tools, workflows, and AI-enabled practices to increase speed-to-market and reduce operational friction.
Responsibilities
- Owns executional delivery of CX communications across multiple workstreams, ensuring alignment to strategic intent, business priorities, and customer experience goals
- Applies systems thinking to develop and evolve templates, modular content frameworks, and repeatable execution models
- Identifies inefficiencies and drives improvements across intake, drafting, review, and approval processes
- Drives adoption and integration of AI tools and content systems to improve execution efficiency and output quality
- Drives measurable improvements in speed, consistency, and scalability through technology enablement
- Leads, mentors, and develops a team of CX communications specialist(s)
- Sets priorities, manages workflows, and ensures accountability for deliverables
- Builds a high-performing team culture centered on ownership, curiosity, and continuous improvement
- Partners with CX Communications Strategy to align on intent and refine executional approach
- Collaborates with Product, Marketing, Digital Experience, and Legal to streamline approvals and improve execution outcomes
Requirements
- 5-8+ years of experience in customer communications, content strategy, copywriting, or related field
- Experience managing teams and leading complex, high-volume workstreams
- Strong writing and editing skills with the ability to guide and elevate others' work
- Experience improving processes, workflows, or content systems
- Demonstrated ability to adopt and scale tools, including AI-enabled content creation or workflow tools
- Must be able to work nights and weekends, variable schedule(s) as necessary.
- Strong stakeholder management and cross-functional collaboration skills
- Employees at all levels are expected to:
- Understand our Operating Principles
- make them the guidelines for how you do your job.
- Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
Nice to have
- While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Skills
- Content Strategy, Copywriting, Customer Communications, Customer Experience (CX)
- Please visit the benefits summary on our careers site for more details.
- Education
- Bachelor's Degree
- Certifications (if applicable)
- Relevant Work Experience
- 5-7 Years
Equal opportunity
- Comcast is an equal opportunity workplace.
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This listing is sourced directly from Comcast's careers page and normalized into a canonical job model.