Scrunch

Enterprise Customer Success Manager

Salt Lake City · Full-time

Sponsorship not specified$10k-$20kDetected 51 days ago

LLMsContent MarketingAccount ManagementCustomer SuccessResearchCommunication

About the role

We're looking for an Enterprise Customer Success Manager with a strong background in marketing technology to help influence our clients to use and effectively adopt our platform to ensure they receive maximum value.
You'll serve as the connective tissue between our technology and our users-ensuring clients not only succeed but become champions of our product.
Act as the primary point of contact for a portfolio of 10-20 enterprise-level clients, helping them maximize the impact of our cutting-edge generative AI search optimization software solution.

Translate platform data into strategic recommendations tailored to each client's business goals and industry dynamics to drive measurable improvements in visibility and optimization.
A team-first orientation-you collaborate fluidly across product, sales, and marketing to drive outcomes.

5+ years in customer success or account management, ideally at a marketing-focused SaaS company.
Strong communication skills-you can turn complex technical insights into clear, persuasive strategic action plans that get clients moving.
Proven experience managing a strategic enterprise book of business, with playbooks to show for it.
Comfort operating in ambiguity-you don't wait for the perfect brief
Clients see you as a trusted advisor who brings fresh thinking, AI-forward strategy, and genuine expertise to every conversation.

Medical, dental, vision, and life & disability insurance
Paid parental leave when life's biggest moments happen
Home office stipend so your workspace doesn't suck
Flexible PTO - take what you need, we trust you
Guide clients through onboarding, education, and adoption journeys-ensuring high engagement, retention, and satisfaction.
🌱 Financial wellness: 401(k)
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Phone and internet reimbursement
🖥️ Remote support: Phone and internet reimbursement

Scrunch https://scrunchai.com/, a Sitecore company, is on a mission to bring brands to an AI-first future-where people increasingly rely on LLMs to discover, understand, and act on information that matters to them.
As AI search and conversational agents replace traditional web search and browsing, Scrunch helps marketing teams rethink how their products and services are discovered and surfaced on AI platforms like ChatGPT, Claude, Gemini, and more-working with AI platforms, not against them.
This shift represents the biggest change to marketing since the dawn of the internet.
Today, more than 500 paying brands-including Fortune 500 companies like Lenovo, category-defining brands like Akamai, ADP, Lenovo and breakout startups like Clerk-use the platform.

Team offsites and a crew that genuinely likes each other
Scrunch is an equal opportunity employer.
We welcome people of all backgrounds, experiences, perspectives, and identities.
Right to Work https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf

This listing is sourced directly from Scrunch's careers page and normalized into a canonical job model.