Nordic
Senior Consultant - ServiceNow
US - National · Senior
Sponsorship not specifiedDetected 6 days ago
AgileStakeholder ManagementCustomer SuccessLeadershipCommunicationProblem SolvingAdaptability
About the role
- While a specific project may not be immediately available, qualified candidates will be considered for upcoming opportunities as our ServiceNow practice continues to grow.
- We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws.
- We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.
Responsibilities
- recommend and implement ServiceNow best practice solutions
- Gather, document, and analyze business and technical requirements from client stakeholders
- Configure, implement, test, and support ServiceNow applications and modules based on project requirements
- Develop and maintain workflows, forms, catalogs, reports, dashboards, integrations, and platform enhancements
- Collaborate with client teams to design scalable and sustainable ServiceNow solutions
- Support testing activities including unit testing, system testing, integration testing, and user acceptance testing
- Lead and attend meetings regarding project status, ongoing work products, risks, and issue resolution
- Accurately document progress, issues, escalations, requirements, and other project deliverables in accordance with Nordic and client standards
- Evaluate current business processes, workflows, and system configurations; recommend and implement ServiceNow best practice solutions
- Strong attention to detail and ability to manage multiple priorities while meeting project timelines
Nice to have
- Evaluate current business processes, workflows, and system configurations
- Apply technical expertise to identify, troubleshoot, and resolve platform issues and defects
- Provide guidance and best practice recommendations to clients and project team members
- Work directly with project teams, end users, and leadership as project needs dictate
- Deliver knowledge transfer sessions, end user training, and solution documentation as required
- Stay current with ServiceNow platform capabilities, releases, and industry trends
- Additional project specific duties as required and directed by the client
- Experience supporting, implementing, or configuring one or more ServiceNow modules, including ITSM, ITOM, FSM, SPM, CSM, HRSD, SecOps, GRC, HCLS, Workplace Service Delivery, or related platform applications
Skills
- Bachelor's degree or equivalent combination of education and experience required
- ServiceNow Certified System Administrator (CSA) certification required
- 3+ years of ServiceNow platform experience required
- Strong understanding of ServiceNow platform administration, configuration, workflows, and best practices
- Experience gathering business requirements and translating them into ServiceNow solutions
- Experience working within Agile, Scrum, or other project delivery methodologies preferred
- ServiceNow Certified Implementation Specialist (CIS), Certified Application Developer (CAD), or other ServiceNow certifications preferred
- Strong analytical, problem solving, and troubleshooting skills
- Excellent communication and stakeholder management skills, both written and verbal
- Self motivated with the ability to work independently and collaboratively within cross functional teams
- Highly adaptable and able to quickly learn new technologies, modules, and client environments
- Must demonstrate professionalism, sound judgment, and a strong commitment to client success
This listing is sourced directly from Nordic's careers page and normalized into a canonical job model.