Upgrade Inc.
Operations Project Manager
Phoenix
Sponsorship not specifiedDetected 28 days ago
Project ManagementAgileJiraRecruitingLeadershipCommunicationOrganizational Skills
About the role
- We are looking for a self-starter who thrives on managing interdependencies, bringing structure to abstract goals, and naturally weaving technological advancements into program delivery.
- This role is based in our Phoenix office and follows a hybrid work schedule.
Responsibilities
- Coordinate Tech-Driven Operations: Manage project lifecycles within a highly automated environment, ensuring AI tools and virtual agent enhancements are seamlessly accounted for in operational rollouts.
- Program & Portfolio Mindset: Proven ability to manage multiple concurrent projects of varying complexity, successfully tracking dependencies and resource constraints across different workstreams.
- High Volume & Complexity: A highly organized individual who can manage ambiguity and bring structure to dynamic-scope environments with shifting business priorities.
Requirements
- Comfortable operating within a tech-forward ecosystem, with the ability to naturally incorporate AI tooling and automated workflow considerations into everyday project tracking.
- Proficiency in agile project management frameworks and issue-tracking software
- Jira knowledge is required.
- Agile & Structure Agility: Proficiency in agile project management frameworks and issue-tracking software
- English is required for all positions, as it involves interacting with staff at Upgrade's offices worldwide.
Nice to have
- 4+ years of project or program management experience required, ideally within a high-growth startup, fintech, or fast-paced financial services call center environment.
Compensation
- Competitive salary and stock option plan
Benefits
- Competitive salary and stock option plan
- 100% paid coverage of medical, dental, and vision insurance
- Paid parental leave
- Health & wellness initiatives
- We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
- Work closely with operations, product, and transformation teams to monitor, troubleshoot, and solve systemic issues, while communicating program health, risks, and progress to internal and external stakeholders.
- Synthesize Strategic Vision: Translate high-level operational strategies and tech-forward process updates into clear, executable project components, stages, and tasks.
Equal opportunity
- equal opportunity employer and value diversity at our company.
- We are an equal opportunity employer and value diversity at our company.
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This listing is sourced directly from Upgrade Inc.'s careers page and normalized into a canonical job model.