Brilliant Earth

Luxury Sales Assistant Manager

San Jose, CA · Full-time

Sponsorship not specified$65k-$70kDetected 14 days ago

CRMCustomer SupportLeadershipCommunicationCollaborationProblem SolvingTime ManagementOrganizational Skills

About the role

As the team's manager, you will foster an environment of partnership & positivity, bias toward action, and commitment to the customer.
The Assistant Manager assists in leading the team to achieve and exceed sales and customer experience goals, directly impacting the growth of the company and the individual team members.
This role is in person at our showroom in San Jose, CA.

Maintain an efficient and highly functional showroom and office, ensuring that the team is meeting a high standard of customer service.
Maintain a luxury environment in the showroom and uphold visual merchandising standards, including planogram maintenance and updates, seasonal roll-outs, decor and signage maintenance and regular visual merchandising reviews.
Collaborate across departments, including operations, merchandising, retail operations, marketing, HR and customer care.
Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!

Must demonstrate a proven track record of recruiting and growing high-performing and accountable teams
Team player with the ability to work collaboratively to achieve business goals
A true passion for helping people and creating positive customer service experiences
Highly organized with focus on execution, problem-solving, and improving processes
Motivated self-starter with high efficiency work style, while maintaining attention to detail
Excellent written and verbal communication
Ability to think critically and adapt quickly in a flexible environment
Exceptional time management skills and accountability
Robust CRM software experience
Entrepreneurial spirit / self-starter
Commitment to respect and inclusion in the workplace
Interest in socially and environmentally responsible organizations and products

Must have experience managing people in retail or direct-to-consumer sales, store leadership or keyholder experience a plus
BA degree or equivalent preferred

Through regular 1-1's with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth.

In addition, we offer competitive compensation and a robust benefits package, including:
Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!
Continued Education.
Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.
Mental Wellness Perks.
We offer access to mental health resources, such as self-care apps and seminars.
Partner with Workforce Operations Analysts to create and maintain a team schedule to provide coverage for all necessary duties and appointments.

This compensation budget range may be adjusted at any time at the discretion of the company.
Assist in the recruitment and management of a Customer Experience team in a fast-paced environment, focused on achieving sales targets, team KPIs, and providing a luxury experience to all customers.
Create memorable and personalized experiences for Brilliant Earth customers by guiding customers through purchasing decisions, such as diamond options and custom designs.
Problem-solve customer experience escalations, in partnership with operations and customer care, ensuring the best possible experience for all customers.
At Brilliant Earth, we're passionate about the employee experience.
That's why we offer an excellent training program and endless opportunities for career growth!
We offer consistent weekly hours, and 2 consecutive days off.
We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry.
At Brilliant Earth, we're committed to your well-being.

This listing is sourced directly from Brilliant Earth's careers page and normalized into a canonical job model.