Lumosfiber

Lumosfiber

Supervisor - Service Operations

Lehigh, Florida · Contract

Sponsorship not specifiedDetected 5 days ago
Project ManagementCustomer SupportLeadershipCommunicationTime ManagementOSHAFiber Optics

About the role

  • Lumos is looking for a full-time Supervisor - Service Operations!
  • Company Summary Lumos provides 100% Fiber-Optic Internet access to more than 375,000 homes and businesses in Virginia, North Carolina, and South Carolina and has recently announced expansion into Ohio, Illinois, Kentucky, and Alabama.
  • We believe that the possibilities of tomorrow can't be built on the infrastructure of yesterday.

Responsibilities

  • Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow.
  • Employee Assistance Program (EAP) with access to professional support for life's challenges.

Requirements

  • Applicants must be at least eighteen (18) years of age at the time of application.
  • Applicant Eligibility Notice: Applicants must be at least eighteen (18) years of age at the time of application.

Nice to have

  • Works with day-to-day fiduciary functions to ensure effective expense measures are in place.
  • Ensures operational efficiencies along with accountability and adherence to departmental policies and procedures for his/her team.
  • Establishes performance measures, goals, objectives, and priorities for team.
  • Evaluates employee work performance
  • identifies appropriate training and counseling opportunities when needed in partnership with leadership and hr team.
  • Evaluates and recommends changes and improvements to management regarding departmental policies, procedures, and issues to improve productivity and efficiencies.
  • Exceptional customer service and interpersonal presence.
  • Solid people leader

Compensation

  • Competitive compensation packages, including bonus options for eligible positions.

Benefits

  • Comprehensive health, dental, and vision coverage.
  • Competitive compensation packages, including bonus options for eligible positions.
  • Paid Time Off & Paid Holidays.
  • Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
  • 100% employer-paid life and disability insurance.
  • Wellness program offering education and cash incentives for gym attendance and nutrition programs.

Company info

  • Supervises teams in the achievement of service and quality objectives, maintains alignment with budgets and SLAs, and creates and present reports about service metrics, embodying Lumos's servant leadership model.
  • Demonstrates leadership and vision managing people, major projects, and initiatives.
  • Provides direction to managers and supervisors in areas of quality assurance, safety, productivity monitoring, training, and budget & SLA adherence.
  • the disruptors of the status quo.
  • Guided by our purpose and startup mindset, we step up, move first, and adapt as we go.
  • Here, there's no hierarchy, only hustle.
  • We are all servant leaders, confident in our purpose and humble enough to pay close attention to the details.
  • We all have the power to help solve problems and find solutions for our customers and teammates - and we do - by putting people first and doing whatever it takes to build loyalty with our customers and within our team.
  • We're passionate about our customers' experience.
  • Their futures don't stand still, and neither do ours.
  • We'll never stop reinventing ourselves to meet our customers' evolving needs - because we know that our work, delivering 100% fiber optic internet, truly changes people's lives.
  • Essential Functions
  • Performs proactive and reactive field visits: assessing customer service with site visits to customers to obtain their feedback on their experience with tech installation or repair, perform compliance reviews of vendor-provided services, and coordinate appropriate installation and repair activities.
  • Performs administrative duties including management of employee timesheets and contractor invoicing, differentiating between capital and operational expenses, installation and repair calendar scheduling, approving invoices, and supporting invoice audits.

Equal opportunity

  • We will provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.
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This listing is sourced directly from Lumosfiber's careers page and normalized into a canonical job model.