Ourhrconnect

Customer Service Advocate I

Nashville, Tennessee · Contract

Sponsorship not specifiedDetected 8 days ago

LogisticsCustomer SupportResearchCommunication

About the role

Summary Provides prompt, accurate, thorough and courteous responses to all customer inquiries.
Description Logistics: CGS - One of BlueCross BlueShield's South Carolina subsidiary companies.

Ensure effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries. Accurately documents inquiries.
Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management.
Maintain basic knowledge of quality work instructions and company policies.
Maintains all departmental productivity, quality, and timeliness standards.
We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

Responds to, research and/or assists with priority inquiries and special projects as required by management.
Required Skills and Abilities: Excellent verbal and written communication skills.
Required Software and Other Tools: Basic computer operating skills.
We Prefer You Have:

Associate Degree
2 years-of customer service or call center experience.
Preferred Work Experience: 2 years-of customer service or call center experience.
Preferred Software and Other Tools: Knowledge of word processing, spreadsheet, and database software.

Excellent verbal and written communication skills.
Strong human relations and organizational skills.
Ability to handle high stress situations.
Strong customer service skills.
Ability to learn and operate multiple computer systems effectively and efficiently.
Basic computer operating skills.
Standard office equipment.
Subsidized health plans, dental and vision coverage
401k retirement savings plan with company match
Life Insurance
Paid Time Off (PTO)
On-site cafeterias and fitness centers in major locations

This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.

Required Education: High School Diploma or equivalent
Preferred Education: Associate Degree
Our Comprehensive Benefits Package Includes The Following:
We offer our employees great benefits and rewards.
You will be eligible to participate in the benefits the first of the month following 28 days of employment.
Education Assistance

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status.
Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans.
It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.
We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

This listing is sourced directly from Ourhrconnect's careers page and normalized into a canonical job model.