Harvey
UXR Operations Lead, AI
San Francisco
Sponsorship not specified$121k-$181kDetected 29 days ago
Agentic AIUX ResearchProject ManagementProcurementResearchLeadershipCollaboration
About the role
- This role directly reports to the Head of User Research and focuses on accelerating the quality and speed at which Harvey ships user-centered AI products.
Responsibilities
- Design and implement end-to-end operational systems for research workflows - from intake and participant recruitment to insight synthesis.
- Own participant recruitment and panel management
- build and maintain relationships with users, prospects, and legal professionals
- Set up, evaluate, and manage the research repository and tech stack, with a focus on AI-powered tooling: automated synthesis, AI repository and intake systems, and systematizing self-serve and rolling research to improves team velocity and institutional memory.
- Build scalable processes for budget and resource allocation, capacity planning, and project tracking.
- Identify where AI reduces friction in the research workflow - from recruitment to readout, and implement or build those improvements.
- Support repository of findings into clear, actionable reports for cross-functional team discovery and use.
- 5+ years in operations, program management, or a similar role supporting design, research, or product teams in a technology environment
- Own participant recruitment and panel management; build and maintain relationships with users, prospects, and legal professionals
Requirements
- Experience early establishment of Research operations at a fast-growing company
- Strong ability to navigate complexity with legal, procurement and EPD + GTM teams for process development
- Strong cross-functional communicator with a track record of partnering effectively with creative, technical, and business stakeholders
- Proficiency in project management and collaboration tools (Notion, Dovetail, etc.) with a systems-thinking approach
Nice to have
- Experience with UserInterviews, Sprig, ListenLabs, Lookback, or similar
- B2B or enterprise software research background
- Familiarity with legal workflows or professional services
- $120,900 - $181,300
- YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922].
Compensation
- YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922].
- We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
- $120,900 - $181,300
Benefits
- Develop templates, intake processes, and educational documentation to help the team run studies faster and more consistently.
- Define success metrics and reporting frameworks that give leadership visibility into team health, output quality, research velocity, and coverage gaps
This listing is sourced directly from Harvey's careers page and normalized into a canonical job model.