UNI
Customer Support Associate
Denver, CO, USA · Contract
Sponsorship not specifiedDetected 11 days ago
iOSAndroidCustomer SuccessCustomer SupportLeadership
About the role
- This is a hybrid role with work from home opportunities.
- Interactions include: troubleshooting technical issues, product usage questions, onboarding, set up and subscription inquiries.
- We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Responsibilities
- Collaborate with other teams to ensure quality interactions, and promote the voice of the customer (Sales, Customer Success, Engineering, Customer Experience, Finance)
- Take part in support-related projects to allow you to use your unique skill set and improve our team
- 1+ years in Customer Support (individual contributor role) with experience in email, phone and live chat in a SaaS environment. You understand the difference between technical troubleshooting and brute force
Requirements
- Experience juggling multiple things at once
- You are seen throughout the organization as accountable, optimistic, and respectful.
- You have a continuous improvement mindset and an abundance of ideas
- The above declarations are not intended to be an "all-inclusive" list of responsibilities of the job described, nor are they intended to be such a listing of the abilities required to do the job.
Nice to have
- Position Overview
- Plus, you will become a knowledgeable asset in construction software looking to transform a multi-trillion industry!
Company info
- Support customers by live chat, email, and phone.
- Experience working to service indicators and using these to succeed for our customers. Elevated verbal and written skills together with composure and patience
This listing is sourced directly from UNI's careers page and normalized into a canonical job model.