Synthesia
Enterprise Customer Success Manager
New York City · Director
Sponsorship not specified$140k-$160kDetected 50 days ago
DatadogSalesAccount ManagementForecastingValuationCustomer SuccessCommunication
About the role
- Conduct discovery with customers to understand business objectives and uncover new use cases
- Act as a subject matter expert for the practical application of Synthesia within enterprises and take a consultative approach in implementing video content into their workflows.
- Monitor utilization and deploy strategies to increase user engagement, adoption and satisfaction
Responsibilities
- Build and nurture strong relationships with key stakeholders to drive retention and growth
- Lead Quarterly Business Reviews with senior stakeholders in attendance that deliver clear outcomes
- Own commercial conversations and all aspects of the renewal process
- Collaborate with internal teams to ensure seamless onboarding, support, and resolution of customer issues
Requirements
- Proactive and organized with the ability to prioritize against competing demands
- Excellent communication, listening and presentation skills with the ability to address objections or concerns on the fly.
Nice to have
- Customer-facing experience in Customer Success Management / Client Service / Account Management or similar ideally in B2B SaaS
- Experience using sales methodology frameworks to close renewals (MEDDPICC preferred)
Skills
- Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100.
- Strong discovery skills resulting in a clear understanding of business goals and use case identification
Compensation
- $140,000 - $160,000 OTE.
- The final compensation package will be determined based on your experience, qualifications, and location.
Benefits
- Proactively monitor customer health, including potential risks to renewals and expansion opportunities
- 100% Medical, Dental & Vision
Company info
- Reporting into the Director, Enterprise Customer Success, the ideal candidate will be customer-centric and passionate about building strong customer relationships while delivering value to ensure happy customers.
- Demonstrated success in retaining and growing enterprise customers, including increasing customer adoption.
- 401k Plan + company match
- Establish and maintain a trusted advisor relationship with customers, ensuring that customers are realizing value out of their investment in Synthesia
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This listing is sourced directly from Synthesia's careers page and normalized into a canonical job model.