Bigcommerce
Technical Support Representative - Remote
United States - Remote, USA
No sponsorshipDetected 24 days ago
JavaScriptHTMLCSSData StructuresCustomer SupportCommunicationProblem SolvingCritical Thinking
About the role
- If you need an accommodation in order to interview at Commerce, please let us know during any of your interactions with our recruiting team.
- Be advised: Commerce does not offer jobs to individuals who do not go through our formal hiring process.
- If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.
Responsibilities
- Provide extraordinary support to our ever-growing merchant base with your unsurpassed customer service and problem solving capabilities
- Develop solutions and utilize standard operating procedures for improving customer satisfaction and creating lifelong promoters of our brand
Requirements
- Exceptional ability to utilize self-service resources (internal guides, Google-fu, external service portals, etc) to find solutions is required
Nice to have
- Experience in a customer-facing, service-oriented role is required
- Ability to read or edit within at least one web language (HTML, CSS, Javascript, Jquery, etc), as well as a basic understanding of data structures, is preferred
Skills
- Welcome to the Agentic Commerce Era
Compensation
- The exact salary will be dependent on the successful candidate's location, relevant knowledge, skills, and qualifications.
Company info
- Provide outstanding phone, email, and chat-based technical support to our customers in a fast-paced environment (expect up to 7.5 hours of talk/chat time a day)
- Decrease incoming volume by striving toward first contact resolution and proactively onboarding and advising customers on eCommerce best practices
- Assist customers with common billing, invoice, and account issues
Visa & Work Authorization
- solicit money to complete visa requirements as part of a job offer.
Apply directly at Bigcommerce →Create a free account for alerts like thisView Bigcommerce immigration profile
This listing is sourced directly from Bigcommerce's careers page and normalized into a canonical job model.