Bigcommerce
Technical Support Representative - Remote
United States - Remote, USA
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About the role
- If you need an accommodation in order to interview at Commerce, please let us know during any of your interactions with our recruiting team.
- Be advised: Commerce does not offer jobs to individuals who do not go through our formal hiring process.
- If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.
Responsibilities
- Provide extraordinary support to our ever-growing merchant base with your unsurpassed customer service and problem solving capabilities
- Develop solutions and utilize standard operating procedures for improving customer satisfaction and creating lifelong promoters of our brand
- Team player interested in growing and competing alongside some of the best technical support agents in the business; willingness to help and seek help from peers
Nice to have
- Experience in a customer-facing, service-oriented role is required
- Ability to read or edit within at least one web language (HTML, CSS, Javascript, Jquery, etc), as well as a basic understanding of data structures, is preferred
Skills
- Welcome to the Agentic Commerce Era
Compensation
- The exact salary will be dependent on the successful candidate's location, relevant knowledge, skills, and qualifications.
Company info
- Welcome to the Agentic Commerce Era At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem.
- If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers, working together to shape the future of commerce, this is the place for you.
- You will educate customers on various platform features, troubleshoot technical issues, and enable merchants to sell more.
- Provide outstanding phone, email, and chat-based technical support to our customers in a fast-paced environment (expect up to 7.5 hours of talk/chat time a day)
- Decrease incoming volume by striving toward first contact resolution and proactively onboarding and advising customers on eCommerce best practices
- Assist customers with common billing, invoice, and account issues
- Exceptional written and verbal communication skills; an ability to communicate effectively with and deescalate frustrated or upset customers without taking it personally
Visa & Work Authorization
- solicit money to complete visa requirements as part of a job offer.
This listing is sourced directly from Bigcommerce's careers page and normalized into a canonical job model.