DNAM Brands
Customer Service Lead
Commerce, Los Angeles · Full-time
Sponsorship not specifiedDetected 51 days ago
Customer SupportShopify
About the role
- We are looking to hire a full-time Customer Service Lead for DNAM Brands. In this role, you will lead and support the customer service team across all channels, ensuring timely, high-quality responses and a seamless customer experience across our portfolio of iconic brands—including Von Dutch, Ed Hardy, Trina Turk, Valentino Orlandi, and Badgley Mischka.
- You will manage workflows, establish response standards and KPIs, monitor shop ratings, and oversee escalated cases to maintain near-perfect performance across platforms such as TikTok Shop, Shopify, and Whatnot. This role requires experience managing overseas teams, building structured processes, and driving continuous improvement in a fast-paced
Requirements
- You must be based in or willing to commute to be considered for this position.
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This listing is sourced directly from DNAM Brands's careers page and normalized into a canonical job model.