WGSN

Client Success Coordinator

New York, NY

Sponsorship not specified$54k-$65kDetected 246 days ago

Data AnalysisCRMSalesForecastingRecruitingResearchCommunication

About the role

We have a high performing team who are diverse and based all over the US.
The Client Success team works within the North American Sales team.
The team has worked incredibly hard over the past year to achieve outstanding results.

The main role of the Client Success Coordinator is to help maximize WGSN clients' and end-users' experience through the flawless execution of first-class client support.
Exceed the expectations of our clients by showing best in class service and implement best practices to drive engagement for retention purposes
We're a team of consumer and design trend forecasters, content creators, designers, data analysts, advisory consultants and much more, united by a common goal: to create tomorrow.
We help brands around the world create the right products at the right time for tomorrow's consumer.
WGSN is the world-leading forecaster because we track and analyse consumer behaviours, product innovation, design and creativity, everywhere.
Everything we do is focused on working with our customers to create a successful and positive tomorrow.
To provide credible insights and design solutions for our clients, it is essential that rigour runs through everything we do.

Base salary range - $53,761 - $65,000 Working at WGSN Together, we create tomorrow A career with WGSN is fast-paced, exciting and full of opportunities to grow and develop.

We also offer 6 weeks of paid Parental Leave. - 401(k) Retirement Savings Plan - allows employees to save and invest for their own retirement on a tax deferred basis.
Our EAP is available to all permanent staff, regardless of if you elect benefits.
You will be joining this integral team where support, learning and team spirit will allow you to settle comfortably into the role.

They are true winners!
Key accountabilities
Form partnership with dedicated Account Team to create strategies for risk mitigation and reinforce the business's value proposition among set of users and accounts
Ensure quarterly KPIs are met in line with the business's retention rate
Resolve client issues on a case-by-case basis and proactively follow-up with clients to ensure needs are met and assist with inbound client queries via the WGSN Helpdesk and Live Chat
Anticipate client needs by staying up-to-date on all WGSN products and services
Liaise with our product and technology departments on user testing of new products and enhancements; provide customer feedback to internal teams/stakeholders by different means
Proactively engage with subscribers to demonstrate the value of WGSN's products and services, provide support that maximise our client's return on investment by way of: customized outreach based on client needs, schedule client meetings, conduct weekly usage monitoring and ensure percentage of active users maintain or grow MoM/YoY
Puts forth new ideas for engagement, strategizes on creative ways for outgoing client communication and daily upkeep of internal records via CRM tool

This listing is sourced directly from WGSN's careers page and normalized into a canonical job model.