Expedia Group

Software Technical Specialist-API Support

Austin Domain 11 - HomeAway, USA

Sponsorship not specified$65k-$90kDetected 10 hours ago

SQLGraphQLRESTCRMAccountingRecruitingPostmanResearchCollaborationProblem SolvingMicrosoft Office

About the role

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy.
The total cash range for this position in Austin is $64,500.00 to $90,000.00.
Employees in this role have the potential to increase their pay up to $103,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Serve as a subject matter expert for complex partner issues related to integrations, configuration, and user interface workflows.
Troubleshoot escalated cases, research known solutions, and partner with support, product, and development teams to identify root cause and define next steps.
Support projects by coordinating with cross-functional stakeholders, tracking milestones, and communicating changes that affect timelines.
As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.
Join us and build for travelers everywhere.
Software Technical Specialist, API Support
We drive growth for our partners and the Expedia Group marketplace through competitive supply and our leading advertising and travel media network.
The Software Technical Specialist, API Support role supports supply partners using Expedia Group connectivity and platform solutions.
In this role, you will help resolve complex integration, configuration, and user interface issues while partnering closely with internal teams to improve the overall support experience.
Your work will help partners connect, troubleshoot, and grow on Expedia Group platforms.

You have 2+ years of relevant experience with a bachelor's degree, or 0-2 years of relevant experience with a master's degree.
You have at least 1 year of internet-based travel, software, or technology experience supporting day-to-day operations in a technical environment.
You have an associate's degree in a technical field or related field
You have working knowledge in one or more technical areas such as GraphQL, SQL, JSON, REST, SOAP, Postman, Splunk, Kibana, Escapia UI, or CRSTPF.
Never share sensitive personal information unless you are confident of the recipient.
You have an associate's degree in a technical field or related field; or equivalent related professional experience.
You have experience using case management or customer relationship management tools, along with Microsoft Office applications, to manage work and communicate updates.
You are comfortable supporting escalated partner issues, tailoring troubleshooting to customer needs, and de-escalating challenging situations with professionalism.
You communicate clearly and thoughtfully, ask effective follow-up questions, and collaborate well across support, product, and development teams.
You can manage competing priorities, remove roadblocks, and contribute to projects, process improvements, and team knowledge sharing.

Manage high-priority partner issues from intake through resolution, document progress clearly, and set timely expectations with customers.
At Expedia Group, we help travelers explore the world, one journey at a time.

Expedia is committed to creating an inclusive work environment with a diverse workforce.
This employer participates in E-Verify.
The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

This listing is sourced directly from Expedia Group's careers page and normalized into a canonical job model.