Logitech

Logitech

Engineering Manager – E-commerce Post Purchase

San Jose, California - USA

Sponsorship not specifiedDetected 20 days ago
RESTAccessibilitySalesforceCRMSAPSupply ChainVendor ManagementERPInventory ManagementPerformance ManagementCustomer SupportZendeskLeadershipCommunicationCollaborationProblem SolvingMentoring

About the role

  • This role requires deep expertise in e-commerce operations, order lifecycle technologies, enterprise integrations, customer experience platforms, and global commerce complexity.
  • The ideal candidate combines strong technical depth with business ownership, people leadership, vendor management, and strategic thinking.
  • They should be able to modernize complex post-purchase systems, improve operational efficiency, reduce customer friction, and enable scalable omnichannel growth.

Responsibilities

  • Lead the technology strategy and execution for the direct e-commerce post-purchase experience ecosystem, including order management, inventory management, order orchestration, fulfillment integrations, order status, shipment tracking, returns, exchanges, refunds, warranties, customer notifications and financials management.
  • Own and evolve the technical roadmap for post-purchase platforms, including order lifecycle and fulfillment platforms, ensuring alignment with business priorities, customer experience goals, operational efficiency, and long-term enterprise architecture direction.
  • Partner with Product, Customer Experience, Supply Chain, Digital Commerce, IT, Finance, and Operations teams to define and deliver capabilities that improve order success, delivery transparency, returns experience, customer satisfaction, and post-purchase service efficiency.
  • Lead and optimize integrations across the full order lifecycle, including commerce, OMS, ERP, warehouse, inventory, payment, tax, fraud, Merchant of Record, carrier, customer service, and analytics systems.
  • Drive the architecture and operational model for scalable omnichannel capabilities across DTC, B2B, marketplaces, social commerce, reseller platforms, pop-up retail and agentic commerce channels.
  • Lead modernization initiatives that improve the reliability, scalability, observability, and maintainability of post-purchase platforms and integrations.
  • Identify system gaps, operational bottlenecks, technical debt, and customer pain points across the post-purchase journey, and lead cross-functional initiatives to resolve them.
  • Lead vendor and partner management for post-purchase technology providers, including Commerce, OMS, returns platforms, order tracking solutions, Merchant of Record providers, payment partners, tax providers, carriers, and integration partners.
  • Provide leadership, mentorship, and direction to engineers, architects, analysts, and technology partners supporting post-purchase systems.
  • Build a high-performing team culture focused on customer experience, engineering excellence, delivery speed, operational discipline, and continuous improvement.

Requirements

  • 5+ years of experience leading teams, programs, or enterprise-scale technology initiatives in a global commerce environment.
  • Strong understanding of DTC, B2B, marketplace, social commerce, and omnichannel commerce operating models.
  • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
  • Experience with platforms such as Salesforce Commerce Cloud SFCC), Salesforce B2B Commerce, Order Management, Global-e, ESW, Zendesk, Narvar.

Skills

  • Your Contribution

Compensation

  • This position offers an annual base salary typically between $ 157,000 and $ 210,000

Benefits

  • We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future.
  • We believe that good health means more than getting medical care when you need it.

Company info

  • Establish strong monitoring, alerting, and incident management practices for order lifecycle systems, ensuring proactive detection and resolution of issues before they impact customers or operations.

Equal opportunity

  • If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1-510-713-4866 for assistance and we will get back to you as soon as possible.
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