Ptc
Senior Cloud Operations Manager
USA-San Ramon, CA · Senior
Sponsorship not specified$175k-$210kDetected 30 days ago
BashAWSCloud PlatformsDockerKubernetesTerraformAnsibleCI/CDLinuxDevOpsMachine LearningCybersecurityIncident ResponseAccessibilityRecruitingCustomer SuccessCommunicationProblem Solving
About the role
- Senior Cloud Operations Manager Hybrid-San Ramon, CA What We Do: ServiceMax is the global leader in Service Execution Management, offering cloud-based software that improves the productivity of complex, equipment-centric service execution.
Responsibilities
- Lead a team of engineers responsible for designing, building, and operating secure, scalable cloud infrastructure for ServiceMax commercial and FedRAMP product areas
- Partner with Cyber Security and compliance leaders to implement security standards (including FedRAMP controls) and drive effective incident response
- Drive infrastructure-as-code standards and self-service automation (e.g., Terraform/Ansible) to improve consistency, auditability, and delivery speed
- Own capacity planning, performance tuning, and cloud cost optimization (FinOps) for production workloads
- Partner with Engineering to improve deployment and change management practices (CI/CD, release readiness, rollback strategies) to reduce operational risk
- Work cross-functionally with Product, Engineering, Support, and Customer Success to prioritize reliability work and align on operational roadmaps
Requirements
- Ability to commute to San Ramon office 2-3 days a week.
- Strong understanding of cloud infrastructure, cloud security, and production operations on AWS
- 7+ years of direct, hands-on experience operating cloud production environments
- 3+ years of production experience with container technologies such as Docker and Kubernetes
- 3+ years of hands-on experience building cloud automation using Terraform and Ansible
- In-depth experience with Unix/Linux operating systems and shell scripting
- Strong understanding of building and operating DevOps pipelines (CI/CD)
- Experience leveraging AI/ML to improve TechOps outcomes (e.g., anomaly detection, alert noise reduction, incident triage, and predictive capacity planning)
- Strong communication skills and high emotional intelligence
- Strong sense of ownership, urgency, and accountability
- Ability to mentor, lead, and inspire others
Nice to have
- AWS Certified Solution Architect Professional
- AWS Certified Solution DevOps Engineer Professional
- AWS Certified Developer Professional
- Nice to have qualifications:
Skills
- Our world is transforming, and PTC is leading the way.
- Our people make all the difference in our success.
- Senior Cloud Operations Manager
- Hybrid-San Ramon, CA
Compensation
- Compensation (CIP)
Benefits
- Highly competitive wellness benefits including Medical, Dental, Vision, Life insurance
- Flexible Spending Benefits
- Flexible Time Off
- 401(k) Retirement Savings Program with an employer match
- Commuter Benefits
Company info
- ServiceMax is the global leader in Service Execution Management, offering cloud-based software that improves the productivity of complex, equipment-centric service execution.
- Enterprise companies across the globe have turned to ServiceMax to help them keep the world running.
- A career at ServiceMax means unleashing your potential to build, sell, implement and market award-winning products with a #wintogether and #customerobsessed approach.
- From MRI machines to gym equipment, customers around the globe rely on ServiceMax's cloud-based software platform to keep these machines - and the world - running, every single day.
- We pride ourselves in creating an environment and culture that inspires our employees to be the best they can be in an inclusive and judgement-free environment.
- If you share our passion for problem-solving through innovation, you'll likely become just as passionate about the PTC experience as we are.
Visa & Work Authorization
- US Citizenship
This listing is sourced directly from Ptc's careers page and normalized into a canonical job model.